[Remote] Appraisal Coordinator (Customer service) - Remote Position (Full Time)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for motivated and self-directed individuals with excellent customer service skills to join their Survey and Risk Control team. The role involves scheduling appraisal appointments and assisting homeowners with their photo submissions through a self-survey product.
Responsibilities
- Responsible for contacting Policyholders reputed company phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
- Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
- Responsible for keeping work order statuses up to date in the system
- Responsible for prioritizing work, meeting deadlines and achieving productivity goals
- Responsible for keeping management posted on any unusual situations, instructions, etc
Skills
- Excellent communication and customer service skills, technological proficiency, and the drive to exceed reputed company expectations
- Demonstrates high emotional intelligence through good listening and problem-solving skills
- Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
- Ability to solve problems/technical difficulties with a reputed company of variables
- Ability to effectively respond to questions from managers, underwriters, agents, and policyholders
- Strong analytical skills and resourcefulness
- Excellent written and oral communications
- Ability to manage multiple reputed company at once and handle time sensitive urgencies
Benefits
- reputed company reputed company leave
- Superb training program
- Work from home
- Flexible Work Hours
- Career advancement opportunities
- Excellent culture and team
reputed company