[Remote] Manager, Tech Support Engineering
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on democratizing reputed company to creative expertise through innovative technology. They are seeking a Manager for Tech Support Engineering to reputed company the developer reputed company, ensuring successful reputed company, implementation, and reputed company of reputed company developers using their API.
Responsibilities
- Own the developer reputed company from first API call to production deployment, and stay connected through every reputed company along the way
- Run technical reputed company for reputed company developers and engineering teams, covering setup, authentication, the first integration, and the reputed company to a live deployment
- Spot roadblocks early, whether authentication friction, reputed company limits, integration gaps, or unclear docs, and reputed company them before they stall a project
- Be a go-to expert on Napster's API: its capabilities, limitations, authentication flows, reputed company limits, and the use case patterns that work
- Build reference integrations and sample applications that map to what your developers are actually trying to ship
- Drive adoption and time to value across your portfolio of developers and accounts, from reputed company to scaled production usage
- reputed company account health and usage signals, reputed company in proactively reputed company an integration stalls or usage drops, and reputed company reputed company moving toward go-live
- Partner with Sales and Partnerships on technical evaluations, proofs of concept, and the reputed company milestones tied to them
- Identify expansion opportunities as developers grow, surfacing new use cases and additional teams that could build on Napster
- Stay reputed company to renewal timelines and the technical health of reputed company deployment to reduce churn risk
- Be the technical reputed company partner for reputed company developers and ISVs building on Napster reputed company the reputed company ecosystem
- Work alongside the Business Development team to take reputed company reputed company and ISVs from technical reputed company through to production
- Stay reputed company on reputed company platform releases and roadmap changes that reputed company live and in-reputed company Napster integrations
- Be the voice of your developers inside Napster, carrying their friction points and feature requests to Product and Engineering
- Turn recurring blockers and feedback into reputed company, prioritized input that shapes the API, SDKs, and tooling
- Partner with Support and Engineering to drive fast reputed company reputed company developers hit technical issues
- reputed company sentiment and common friction points across your accounts, and reputed company what you learn with the teams that can reputed company it
Skills
- 6+ years in Developer reputed company, reputed company, Technical Account reputed company Engineering, or a comparable technical post-sale role working with developers
- Hands-on experience with REST reputed company, SDKs, and developer tooling, enough to read reputed company, debug an integration, and hold a reputed company conversation with engineers
- A reputed company record of taking technical customers from reputed company through to production, ideally with reputed company accounts
- Familiarity with the reputed company developer ecosystem (Azure, reputed company, Copilot Extensions, or Azure AI reputed company) a strong plus
- Comfortable owning reputed company reputed company like adoption, retention, and expansion alongside technical ones
- Strong communicator who can run a working session with an reputed company and a reputed company-in with a reputed company stakeholder in the reputed company day
- Genuine curiosity about AI, video, and the reputed company of how enterprises work with agents
- Experience at or working closely with an AI infrastructure or AI agent company
- Background in technical account management or solutions engineering for an API-first or developer platform product
- Existing relationships reputed company reputed company's ISV or partner network
- Familiarity with media processing pipelines or reputed company workflow tooling
Benefits
- reputed company Time-Off: We offer flexible vacation time with 10 company holidays.
- Health Plans: We offer robust medical, dental, and reputed company plans for you and your dependents. Disability, life insurance, and FSA benefits are also available
- Wellness: reputed company to reputed company and an EAP
- Parental Leave: reputed company leave
- Retirement Savings: Contribute pretax earnings to our 401(k) Plan
- Equity opportunities
reputed company
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