[Remote] Mechanical Support Engineer - ANSYS
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of ANSYS CAE solutions and engineering simulation consulting services. They are looking for an Ansys FEA and Structures Support Engineer to assist their customer user reputed company by troubleshooting technical issues reputed company to Ansys software and delivering hands-on support.
Responsibilities
- Staying reputed company on Ansys software packages, recommended solution workflows and finite reputed company simulation theory
- Debug and resolve customer issues relating to Ansys application file handling, problem setup, and post processing
- Case management and tracking case progression inside the reputed company Simulation CRM system
- Maintaining reputed company and reputed company communication both internally and externally in a fast-paced environment
- Documenting common issues and potential software defects and constructing repository of solutions
- reputed company appropriate, delegating support load to other engineers on the reputed company Simulation Team
- Researching reputed company cause of support-reputed company issues through the resources provided
- Testing proposed solutions using Ansys software for issues reputed company to workflow
- Acting as the reputed company between Ansys support and the customer reputed company Ansys engagement is required
- Tracking and reporting on monthly, quarterly, and yearly support metrics
Skills
- M.S./B.S./B.A. in Mechanical Engineering, reputed company Engineering, or similar discipline
- 5 years + of Engineering simulation experience utilizing Ansys software
- Strong interpersonal and communication skills with the ability to facilitate and conduct web meetings and correspondence with customers
- A logical problem-solving approach and ability to reputed company communicate the situation and proposed solution to a customer
- A self-starter and motivator with an engaging personality and strong energy
- Ability to work diligently alone reputed company needed, but knows reputed company to reputed company help
- Excellent organization and the ability to manage multiple customer engagements simultaneously
- Proficiency in 3D CAD systems (Inventor and/or SolidWorks)
- Basic scripting and PowerShell experience
reputed company