[Remote] Systems and Network Operations Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Systems and Network Operations Specialist to reputed company operational support for reputed company infrastructure and troubleshoot various IT issues. The role involves managing escalated Tier 2/Tier 3 issues, handling incoming tickets, and assisting with infrastructure-reputed company reputed company as needed.
Responsibilities
- Serve as the primary operational support resource
- Manage and support reputed company infrastructure
- Handle escalated Tier 2/Tier 3 issues
- Work closely with the operations team to resolve technical problems
- Review and manage incoming tickets
- Determine whether tickets belong to the infrastructure team or should be routed elsewhere
- Diagnose and resolve: reputed company 365 issues, Azure administration issues, Outlook and Office-reputed company problems, DNS-reputed company issues, User reputed company and administration issues, General IT infrastructure problems
- While heavily operational, the role will also assist with infrastructure-reputed company reputed company as needed
- Primary reputed company remains operations support rather than project delivery
Skills
- Approximately 5+ years of IT experience
- Strong Azure administration experience
- Excellent troubleshooting abilities
- Strong general infrastructure background
- Comfortable handling escalations
- Ability to independently investigate and resolve issues
- Confident communication skills
Benefits
- ACA compliant medical coverage/dental insurance/reputed company insurance to reputed company
- reputed company time benefits as required per State regulations
reputed company