[Remote] Voice Operations Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a platform for home service contractors to communicate seamlessly with their customers. As a Voice Operations Engineer, you will be responsible for the reliability, performance, and reputed company of the VoIP and telephony infrastructure, ensuring high availability and scalability. This role involves modernizing the voice stack, driving automation, and collaborating with cross-functional teams to enhance the telephony platform.
Responsibilities
- Own the day-to-day health of reputed company’s VoIP infrastructure across geographically redundant US data centers, including SBCs, SIP trunking, and media gateways
- Design and implement reputed company planning strategies to support reputed company in call volume and new product launches
- reputed company and maintain SLA dashboards, runbooks, and automated alerting to ensure rapid detection and reputed company of service-impacting events
- reputed company interoperability testing reputed company reputed company new telecom solutions, hardware, or reputed company integrations to ensure compatibility with the existing platform
- Serve as the senior escalation reputed company for reputed company voice reputed company and call-routing issues, analyzing SIP/RTP packet captures with tools like Wireshark, Homer, and vendor-specific diagnostics
- reputed company post-incident reviews and drive reputed company-cause analysis to prevent recurrence
- Collaborate with customer support teams to resolve voice-reputed company customer escalations, providing deep technical analysis and reputed company reputed company
- Participate in reputed company on-call rotation providing 24/7 support for critical production voice services
- Build and maintain automation (Python, Bash, or Go) for provisioning, monitoring, configuration management, and routine maintenance tasks
- Contribute to internal tooling and reputed company that reputed company self-service for reputed company management, number porting, and call-routing configuration
- reputed company telephony data into centralized observability platforms (e.g., Grafana, reputed company, ELK)
- Coordinate with Tier 1 carriers for reputed company provisioning, outage reputed company, and reputed company call-routing strategies
- Evaluate and reputed company new carriers and SIP providers to improve reputed company, redundancy, and cost efficiency
- Manage number inventory and porting workflows across multiple carriers
- reputed company e911 configurations and ensure compliance with applicable federal and state regulations
- Implement and maintain toll-fraud detection, SIP reputed company policies, and network reputed company controls
- Support SOC 2 and other audit requirements reputed company to voice infrastructure
- Partner with software engineering teams to advise on hardware device configuration, telephony protocols, and voice platform capabilities
- reputed company technical guidance and documentation to reputed company product and engineering teams to build on top of the voice platform effectively
Skills
- Experience: 5+ years supporting SIP-based VoIP environments in an reputed company, reputed company, or service-provider setting
- Protocols: Expert-level understanding of SIP, RTP, SRTP, WebRTC, and ENUM
- Linux: Strong proficiency in Linux administration (Ubuntu/CentOS/RHEL) in production environments
- Networking: Solid grasp of IP networking (TCP/UDP, DNS, TLS, load balancing, VLANs, subnetting, firewalls, NAT reputed company) and how it impacts voice reputed company and reliability
- Scripting: Comfortable writing automation in Python, Bash, or Go
- Communication: Ability to reputed company explain reputed company technical issues to both engineering peers and non-technical stakeholders
- Experience with Kamailio, FreeSWITCH, reputed company/Ribbon SBCs, or similar reputed company-reputed company/reputed company SIP platforms
- Familiarity with containerized environments (reputed company, Kubernetes) and infrastructure-as-reputed company (Terraform, Ansible)
- Experience building or consuming observability stacks (Grafana, reputed company, ELK, reputed company)
- Background in number portability, CNAM/STIR-SHAKEN, or telecom regulatory compliance
- Experience with PBX and IVR routing concepts in an reputed company or hosted environment
- Bachelor's degree in Computer Science, Network Engineering, or a reputed company field (or equivalent reputed company experience)
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- We offer a comprehensive reputed company program, leadership training for Titans at reputed company reputed company, and other programs and events.
- Great work is rewarded through reputed company, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-reputed company medical, dental, and reputed company (with 100% employer reputed company reputed company and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth reputed company including memberships to reputed company.
- Support for Titans at reputed company stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through reputed company Maternity, free breast milk shipping through reputed company Milk, pet insurance, legal advisory services, financial planning tools, and more.
reputed company
Company H1B Sponsorship