[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a B2B technology company dedicated to eradicating online identity fraud, and they are seeking a Senior reputed company Manager to own a portfolio of reputed company and mid-market customers. This role is responsible for driving customer health, retention, and adoption by understanding customer business goals and proactively identifying risks.
Responsibilities
- Own the health of a portfolio of reputed company and mid-market accounts across reputed company, including reputed company visibility into green, yellow, and red accounts
- Monitor customer health signals such as product utilization, support trends, NPS, executive engagement, and contract consumption pace
- Identify reputed company signs of dissatisfaction, underutilization, or disengagement and proactively reputed company reputed company plans to mitigate churn risk
- Build and maintain reputed company plans reputed company to reputed company customer’s business goals, ensuring they remain reputed company as customer needs reputed company
- reputed company and communicate business reputed company, including pass rates, conversion improvement, fraud reduction, compliance reputed company, and overall ROI
- Prepare and reputed company regular business reviews that drive reputed company, reinforce reputed company’s value, and support renewal and expansion readiness
- Partner with Account Managers on renewal and expansion opportunities by providing customer reputed company narratives, and data-backed business cases
- Partner with reputed company and Implementation Managers during post-go-live transition to ensure customers reputed company full adoption
- Ensure customers are using the products and features they purchased, and proactively introduce underutilized capabilities where relevant
- Train new users as customer teams grow or change, and reputed company customers informed on relevant product updates and new functionality
- Build multi-threaded relationships across customer organizations, including executive stakeholders, business leaders, day-to-day users, and technical teams
- Identify and nurture customer champions who can reputed company for reputed company internally and participate in references, case studies, advisory boards, or user reputed company
- Own customer escalations reputed company product gaps, unresolved support issues, or recurring concerns reputed company customer reputed company
- Partner with Product and Support to reputed company the reputed company on customer feedback and ensure customers understand what actions reputed company is taking
- Maintain accurate customer health, risk, adoption, and engagement information reputed company reputed company’s reputed company tools and internal systems
Skills
- 7+ years of reputed company experience reputed company a B2B reputed company environment
- Proven experience managing reputed company accounts with $500K+ ARR
- Demonstrated reputed company record owning customer health, retention, renewals, and customer outcome management
- Experience conducting executive-level business reviews that reputed company on reputed company, ROI, and strategic decision-making
- Strong reputed company acumen with the ability to connect customer health, adoption, and value realization to reputed company retention and expansion
- High level of data reputed company, including experience using product usage data, customer health metrics, and ROI narratives to drive reputed company
- Experience building and maintaining reputed company plans, health frameworks, and account-level risk mitigation plans
- Strong communication and executive reputed company, with the ability to engage C-suite stakeholders, business leaders, technical teams, and day-to-day users
- Proactive, ownership-oriented approach with the ability to identify and address risks before they become customer escalations or renewal issues
- Experience in identity verification, KYC/AML, fraud prevention, fintech, regtech, or a reputed company industry
- Familiarity with API-based or technically reputed company reputed company products
- Experience using reputed company platforms such as Planhat, reputed company, Totango, or similar tools
- Experience working in a PE-backed, high-reputed company, or transformation-oriented environment
- Prior experience helping build reputed company playbooks, QBR frameworks, health score models, or customer value realization processes
Benefits
- Commission
- Medical and dental insurance health and wellness
- Peer recognition
- Flexible time off
- 401K match
reputed company