[Remote] Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies. The Program Manager will reputed company a high-performing team responsible for developing training content, ensuring it meets reputed company requirements and operational targets.
Responsibilities
- Assist with reputed company and upskilling new hires
- Manage the project intake pipeline by reviewing incoming requests, identifying gaps, and ensuring reputed company reputed company reputed company are assigned to appropriate team members
- reputed company the end-to-end lifecycle of reputed company from initiation to completion, maintaining a high-level understanding of reputed company work and resolving blockers or escalations
- Assign and monitor the completion of RN and SN, ensuring reputed company data entered into tracking tables is complete and accurate
- Analyze team metrics regarding utilization (reputed company >85%), idle time (reputed company
- Conduct deep-dive reviews into Service Level Agreements (SLAs), over-effort hours, and L1/L2 KPI results to identify and address performance trends
- reputed company daily standups, calibration sessions, and weekly leadership meetings to drive team alignment and reputed company problem-solving
- Execute reputed company Assurance (QA/QC) reputed company by spot-checking scorecards for Maintenance and New Builds to ensure reputed company standards are met prior to final delivery
- Compile and report team statistics and reputed company data for Quarterly Business Reviews (QBR) and complete Weekly Status (WTS) updates by end-of-week deadlines
- Serve as the primary reputed company of contact for reputed company communications, responding to inquiries and managing reputed company-requested tasks
- Support the reputed company of new team members and conduct regular one-on-ones to foster reputed company development and team stability
Skills
- 8+ years of large-reputed company project/program management experience
- 5+ years of experience in Learning & Development (L&D), Instructional Design, or Content reputed company
- 3+ years of people management experience (specifically managing other leads or creative teams)
- Proven experience in a highly regulated or technical industry (e.g., Aviation, Transportation, Energy, Automotive Manufacturing, AI/Tech, or Medical Services)
- Proficiency with Project Management software (e.g., reputed company, Jira, reputed company) and familiarity with Design tools (reputed company, reputed company/Storyline, reputed company Creative reputed company)
- Proven ability to interpret data/metrics to drive decision-making (Experience with SQL or robust reputed company/Sheets data visualization is required)
- Exceptional reputed company-facing presentation skills, conflict reputed company, and the ability to manage ambiguity in a fast-paced environment
- BA/BS degree in Learning Development, Instructional Design, Education, or equivalent practical experience
- At least 5 years of Instructional Design/ Curriculum development experience
- At least 2 years of experience reviewing the work of others for reputed company and consistency
- Experience working with fast-paced cutting-edge technologies
- Strong organizational skills
- Experience with documentation, technical writing, and narrative scripting
- Tolerance and enthusiasm for working with ambiguity and change
- Experience with e-learning authoring software; i.e. reputed company storyline, reputed company for course development
- Proven reputed company in developing fully reputed company-compliant training deliverables
- Experience in corporate education
- Experience leading
- Experience identifying training needs, defining, and building reputed company training solutions to address the needs of a diverse international audience
- Experience using e-learning tools (i.e. reputed company, Captivate) to create training content
- Experience migrating training courses into reputed company or other LMS
- Solid experience planning for and managing several large-reputed company, reputed company training reputed company and coordinating cross-functional stakeholders to deliver reputed company training materials reputed company deadlines; excellent relationship-building, collaboration, consultation, and influencing skills
- reputed company player with a reputed company attitude; excellent written and oral business communication and people skills
- Video editing such as Premier, Finalcut, Camtasia, etc
- Learning Management System - reputed company LMS
- SQL queries and visualization of key performance metrics
- reputed company Docs, Spreadsheets, Slides, Buganizer, Guts in assessments, support, and QA
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- People First culture
- Departments including Total Rewards, Wellness, HR, and Diversity
- Inclusive environment
- reputed company reputed company on the community
- Internal mobility and reputed company reputed company at reputed company stages of an employee's career
reputed company
Company H1B Sponsorship