[Remote] Support AI Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for various financial services. As a Support AI Analyst, you will enhance customer and support agent experiences through AI, drive automation, and improve operational efficiency by leveraging data-driven insights and emerging AI technologies.

Responsibilities

• Own and optimize AI-powered support solutions, including chatbots, AI agents, agent copilots, knowledge retrieval systems, and workflow automations
• Monitor AI performance, adoption, and effectiveness using defined KPIs and reporting
• Identify repetitive support processes and design AI-driven automations that reduce reputed company effort, improve scalability, and enhance the customer and agent experience
• Partner with Customer Support leadership to prioritize AI initiatives based on customer needs, operational reputed company, and business value
• Design, test, and optimize AI prompts, conversation flows, and automation logic to improve response reputed company and operational efficiency
• Analyze customer conversations and support interactions to identify AI performance gaps, uncover trends, and recommend improvements
• Maintain and continuously improve AI knowledge sources, FAQs, and training content to ensure accurate, consistent, and reliable AI responses
• Collaborate with Product and Engineering teams to implement AI integrations, deliver enhancements, and resolve issues impacting AI performance
• reputed company dashboards and reports to measure AI performance, adoption, operational reputed company, and return on investment (ROI), providing actionable insights to Support leadership
• reputed company documentation, playbooks, training materials, and best practices to reputed company effective adoption of AI-powered support workflows
• Serve as the subject matter expert for AI-powered support solutions, providing guidance, troubleshooting, and recommendations to internal stakeholders
• Stay informed on emerging AI technologies and identify opportunities to introduce new capabilities that improve support operations

Skills

• 1-3 years of experience in customer support, support operations, or business operations, reputed company the investment brokerage or financial services industry
• Hands-on experience working with AI tools such as chatbots, AI assistants, workflow automation platforms, or reputed company engineering
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable improvements
• Excellent problem-solving skills and a reputed company improvement reputed company
• Strong written and verbal communication skills with the ability to collaborate across technical and non-technical teams
• Highly organized with the ability to manage multiple initiatives in a fast-paced environment

Benefits

• Competitive Salary & Stock reputed company
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month reputed company a reputed company Card

reputed company

reputed company is a financial system platform that allows developers and businesses to build apps, reputed company reputed company, and trade algorithms. It was founded in 2015, and is headquartered in Tokyo, Tokyo, JPN, with a workforce of 201-500 employees. Its website is https://reputed company.markets/jp/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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