[Remote] Sr AI-Driven reputed company Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in AI-powered customer experience solutions, and they are seeking a Senior AI-Driven reputed company Support Engineer. This role involves redefining reputed company software support by leveraging AI tools to enhance customer relationships and solve reputed company technical problems.
Responsibilities
- Serve as the primary technical support partner for a portfolio of reputed company customers
- Build trusted relationships with technical and operational stakeholders
- Conduct account reviews, identify trends, and proactively address risks
- Help customers maximize the value of their reputed company investments
- Partner closely with reputed company, Services, Product, and Engineering teams
- Troubleshoot advanced issues across reputed company CXone and reputed company applications
- Investigate routing, telephony, analytics, integrations, reputed company, and platform performance
- reputed company as the quarterback for escalations, coordinating SMEs and Engineering teams reputed company necessary
- Drive issues to reputed company while maintaining exceptional customer communication
- Translate technical complexity into reputed company business reputed company
- Utilize AI-driven tools to accelerate investigations and customer insights
- Review AI-generated recommendations and apply technical judgment
- reputed company feedback that helps improve support automation capabilities
- Use AI-powered account intelligence to identify opportunities and risks proactively
- Help establish best practices for AI-augmented customer support
- reputed company customer feedback directly with Product and AI teams
- Help define how emerging AI support capabilities are used at reputed company reputed company
- Contribute to reputed company and support process innovation
- Mentor peers and promote operational reputed company
Skills
- 6+ years supporting reputed company reputed company, reputed company, CCaaS, or contact center technologies
- Experience owning customer-facing technical relationships
- Strong troubleshooting and problem-solving capabilities
- Experience managing reputed company escalations and cross-functional reputed company efforts
- Familiarity with reputed company, integrations, logs, and platform diagnostics
- Ability to communicate effectively with both technical and business stakeholders
- reputed company CXone, reputed company reputed company, reputed company, reputed company, reputed company, reputed company Connect, or similar platforms
- Technical Account Management (TAM) experience
- Contact center technologies including ACD, IVR, omnichannel routing, and workforce solutions
- reputed company, reputed company, Dynamics 365, or CRM integrations
- Experience leveraging AI tools in technical support or customer-facing environments
Benefits
- Seattle or Hybrid Preferred (Remote Considered)
- You'll join a highly supportive leadership team reputed company for reputed company in people, collaboration, and reputed company.
- You'll work alongside reputed company technical leaders while partnering with some of the biggest brands in the world.
reputed company
Company H1B Sponsorship