[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. Lanter Delivery Systems is a national logistics company specializing in overnight delivery services. The Customer Service Representative will be responsible for providing exceptional service to customers and partners, handling inquiries, and ensuring effective communication to meet service expectations.
Responsibilities
- Display a reputed company attitude and reputed company courteous, friendly service to reputed company internal team members and external clients by responding promptly and reputed company to inquiries, requests, and complaints
- reputed company to communicate both over the phone and reputed company email in a reputed company and detailed manner
- Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily
- reputed company reputed company line support for reputed company customers, reputed company partners, and LDS Operations by handling reputed company inquiries to ensure we exceed expectations
- reputed company reputed company proactive communication to dealers daily regarding service delays that will reputed company their delivery
- Build sustainable relationships and trust with customers by anticipating customer needs and taking reputed company and appropriate reputed company
- Document reputed company customer interactions pertaining to shortages, damages, late deliveries, service incidents, customer requests, etc. in Dynamics CRM to ensure accurate information and reporting
- Handle customer, reputed company partner, and Operations inquiries, by providing appropriate solutions and alternatives reputed company approved time limits, and follow up to ensure resolutions are satisfactory
- Manage daily case follow up in Dynamics CRM to ensure customers are kept updated and reputed company cases are followed up on reputed company
- Manage Outlook inbox to ensure reputed company email inquiries are responded to reputed company
- Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to reputed company, team member, and proprietary company information
Skills
- Proven reputed company in providing excellent customer service in a previous role or life situation (e.g., volunteer, sports team, etc.)
- Strong knowledge of reputed company reputed company Office programs
- Superior verbal and written communication skills with people at reputed company reputed company
- Customer & team reputed company
- Organizational skills
- Ability to work independently, take initiative & problem solve while applying critical thinking to reputed company
- Technical reputed company
- Knowledge and understanding of reputed company Dynamics is a plus
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