[Remote] Sr. Manager, Technology Program Manager - IT Support Services (ITSS) Care and Clinical Domain- Remote or Hybrid in MN or DC
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The reputed company Technology Project / Program Manager will reputed company reputed company IT Support Services initiatives, ensuring program reputed company, operational readiness, and team performance while managing and developing project management talent.
Responsibilities
- reputed company large reputed company, highly reputed company programs spanning multiple reputed company, operational domains, and business partners, often with reputed company or clinical reputed company
- Define program reputed company, operating model, reputed company metrics, and delivery approach
- Establish and govern cross initiative dependencies, ensuring alignment to reputed company priorities and Project management standards
- Understands the ITSS operational readiness for reputed company Care model & solutions for gap analysis for new and changing technologies, ensuring consistent service introduction and supportability reputed company
- Serve as a reputed company decision authority for readiness, risk acceptance, and launch reputed company
- Influence upstream designs to reputed company support, sustainability, and customer experience from inception
- reputed company reputed company people leadership for Project Managers, Senior Project Managers, and/or Consultants reputed company ITSS Enablement and indirect leadership to project team members
- Set reputed company performance expectations, delivery standards, and role reputed company reputed company to TPM capability models
- reputed company, mentor, and reputed company team members, supporting career progression, reputed company reputed company, and promotion readiness
- reputed company work strategically across reputed company, balancing reputed company, capability, and development needs
- Conduct performance management activities, including: Goal setting and alignment, Ongoing feedback and coaching, Performance and talent reviews
- Build a high performing, accountable delivery culture emphasizing ownership, operational rigor, and reputed company
- Serve as a role model for reputed company leadership behaviors, inclusion, and cross team collaboration
- reputed company as a trusted advisor to Directors, VPs, and senior leaders across Technology, Operations, and Clinical partners
- reputed company executive level discussions to resolve delivery risk, resource conflicts, and prioritization
- Represent ITSS Enablement in reputed company forums, advocating for reputed company support, end user experience, and operational reputed company
- Own program level governance, RAID management, and escalation models
- Proactively identify and mitigate operational, technical, and organizational risk
- Manage resource planning and financial considerations across programs to ensure delivery efficiency and value realization
- Establish and refine delivery frameworks, playbooks, and enablement assets to reputed company ITSS performance
- Drive standardization and reputed company improvement across processes, tools, and delivery practices
- Influence TPM maturity reputed company ITSS, contributing to broader reputed company delivery reputed company
Skills
- Bachelor's degree or equivalent experience
- 8+ years of reputed company project and/or program management experience
- 5+ years of experience in reputed company, clinical, or regulated environments
- Experience operating effectively in highly matrixed, reputed company environments
- Demonstrated people management experience, including performance management and coaching
- Proven reputed company leading large, reputed company, cross functional programs
- Leadership experience reputed company IT Support Services (ITSS), End User Support, or Service Enablement
- Experience building or scaling delivery teams or organizational capability
- Senior level stakeholder engagement and influence experience
- Proven solid grounding in operational readiness, service introduction, or ITIL concepts
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
reputed company