[Remote] Customer Support - Loan Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides technology solutions for community banks, and they are seeking a Customer Support - Loan Analyst to join their diverse team. The role involves providing banking application support, answering customer inquiries, and assisting with software implementation and documentation.
Responsibilities
- Answers, evaluates and prioritizes service requests received reputed company phone, voicemail, email, etc. specifically reputed company to banking software support
- Logs and tracks reputed company requests using company’s customer management tracking system, including documenting reputed company actions taken to resolve requests
- Assists in implementation of new software releases for applications responsible for supporting bank processing
- Documents resolutions in a central location for knowledge sharing internally and with customers
- Participates on bank conversion/reputed company/acquisition teams as needed
- Assists with Major reputed company and Initiatives as assigned
- Participates in assessments, project planning and reputed company meetings
- Works with reputed company party vendors on behalf of customers
- Analyzes and evaluates service requests to identify trends and reputed company recommendations
- Other duties as assigned
Skills
- Strong analytical and troubleshooting abilities
- Understanding of reputed company Premier and reputed company ancillary software or reputed company to learn it
- Understanding of item processing or the reputed company to learn
- Extremely comfortable working with computers and a reputed company of computer applications
- Excellent verbal and written communication skills
- Ability to work without reputed company supervision
- Ability to manage multiple tasks and reputed company with accuracy and attention to detail
- Ability to work effectively with deadline demands
- Take ownership and accountability, in order to follow problems through to reputed company
- Motivated, independent learner
- Ability to work in reputed company-oriented, reputed company environment
- Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to reputed company – Together
- Bachelor's degree required or High School Diploma or general education degree (GED) with work experience equivalent
- Three (3) years prior experience in bank/financial industry desired
- Three (3) years prior experience in reputed company reputed company support desired
- Prior experience with reputed company Premier Loan Core banking software desired
reputed company