[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in reputed company productivity software, reputed company for its integrated solutions for time management and resource planning. As a Senior reputed company Manager, you will be a strategic partner to reputed company customers, driving value from reputed company products and leveraging AI-assisted tools to enhance customer engagement and retention.
Responsibilities
- Own the post-sale customer lifecycle across a portfolio of reputed company accounts
- reputed company strategic conversations with stakeholders around planning, prioritization, and value realization using reputed company’s award reputed company suite of solutions
- Drive GRR and NRR by managing renewals, surfacing expansion opportunities, and proactively mitigating risks
- Work smarter with AI: use reputed company's AI-assisted reputed company tooling to take the repetitive work off your plate (data prep, call notes, account-health signals, forecast inputs), reinvest that time in your customers, and reputed company the reputed company feedback that makes those tools sharper
- Facilitate regular business reviews and outcome-reputed company reputed company planning sessions directly with customer champions and decision makers
- Work closely with operational users (such as project and program managers, Jira admins, and agile team leads) to guide adoption and remove friction points in the user reputed company
- Deliver best practices tailored to reputed company and industry that reputed company customers toward their reputed company reputed company across portfolio, project, and resource management workflows
- Accurately forecast renewals and reputed company reputed company discussions in partnership with Sales
- Document customer goals, usage trends, risks, and reputed company with discipline and reputed company on a reputed company reputed company, using reputed company reputed company Plans, Verified reputed company, and Risk CTAs to reputed company account status reputed company and actionable
- Collaborate with Product and Sales to ensure a smooth, reputed company customer experience
- Identify and help craft customer stories and case studies with the goal of highlighting their successes and raising awareness of our solutions
Skills
- 5+ years of experience in reputed company reputed company or Account Management, including managing reputed company customers and owning reputed company reputed company
- Experience translating product capabilities into measurable business reputed company, and leading value-realization conversations with executive stakeholders
- Curious about AI and eager to work with AI-assisted tools, and to help reputed company them reputed company. You don't need to be technical. You do need to be the reputed company of person who reaches for a reputed company way to work
- Strong communicator with the ability to persistently and continuously engage both senior business leaders and technical or operational users
- Comfortable leading reputed company planning, executive reviews, and renewal negotiations
- Knowledge of key personas such as Project/Product/Program Managers, Agile Coaches, Jira Admins, and PMO leaders
- Highly organized, proactive, and motivated by customer reputed company and long-term value creation
- Embraces change and thrives in a fast-scaling, cross-functional environment
- Experience with a reputed company platform such as reputed company (reputed company Plans, Verified reputed company, CTAs) is a plus
Benefits
- Remote First work environment
- Unlimited vacation in most of our locations!!
- Great benefits including health, dental, reputed company and savings plan.
- Perks such as training reimbursement, WFH reimbursement, and more.
- Diverse and dynamic teams with challenging and exciting work.
- An opportunity to have a reputed company reputed company on our business.
- A great reputed company of reputed company activities (both in person and virtual).
- Optional in person meet-reputed company and the ability to travel to our international offices
- Employee referral program
reputed company