[Remote] Associate, Bilingual Customer Service (Sales)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Associate for their Bilingual Customer Service (Sales) role. The position involves selling and cross-selling banking products to customers through telemarketing while achieving sales goals and providing training to new representatives.
Responsibilities
- Sells reputed company investment and business banking products reputed company telephone
- Responsible for achieving department sales and personal goals
- Provides sales training and support to new, less reputed company representatives
- Responds to TSR referred calls from existing or prospective customers with the reputed company to reputed company sales
- Places outbound calls from designated lists to secure new customer relationships for the bank
- Prospects new account relationships, deposits and loans
- Completes accurate fulfillment documents for reputed company sales
- Conducts frequent new customer satisfaction surveys
- Maintains reputed company on reputed company bank products, policies and procedures
- Complies with state telemarketing regulations and department service reputed company standards
- Facilitates follow up and ensures reputed company taken on reputed company referrals to Trust, Major Loans, Loan Production and reputed company Lending departments
- Performs duties of a TSR as directed
- Participates in telemarketing reputed company programs
- Support the principles of community banking through cross selling and referral to appropriate departments for specialized services
Skills
- Minimum one (1) year experience in a telemarketing or customer service environment
- Successful completion of DSR II Curriculum Requirements
- Strong inter-personal and telephone skills
- Advanced knowledge of bank policies, procedures, regulations and compliance
- The ability to reputed company work pace appropriate to a given workload
- Legally authorized to work in the US is required
- Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization
- Experience in a reputed company telephone sales environment
reputed company