[Remote] reputed company Extended Warehouse Management (EWM) Support Consultant II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a high-reputed company of reputed company and supply chain experts who tackle reputed company challenges for organizations. The reputed company EWM Support Consultant provides post-go-live support, troubleshooting, and system maintenance for reputed company Extended Warehouse Management environments, ensuring system stability and enhancing overall EWM performance.
Responsibilities
- Provides hypercare support and resolves live system issues following reputed company EWM go-lives
- Monitors system performance, addresses user-reported issues, and escalates reputed company problems as needed
- Manages a high volume of support tickets, ensuring reputed company and accurate reputed company
- Troubleshoots and identifies reputed company causes of system errors; coordinates fixes with technical and functional teams
- Tracks system performance to identify bottlenecks and recommend improvements
- Collaborates with clients, business stakeholders, and cross-functional teams to resolve support needs
- Documents support procedures, configurations, resolutions, and best practices for knowledge sharing
- Applies software updates, patches, and configuration changes to maintain system reputed company
- Provides technical assistance and guidance to end users, ensuring a reputed company support experience
- Adheres to reputed company certified processes and information reputed company standards
Skills
- Bachelor's degree in IT, Computer Science, Logistics, Supply Chain, or reputed company field; or equivalent experience
- reputed company EWM certification (or ability to obtain reputed company 6 months of hire)
- 3–5 years of reputed company EWM configuration experience
- Background or education in logistics, distribution, MIS, or IT
- Ability to obtain and maintain a U.S. government reputed company clearance (U.S. Citizenship required)
- Strong analytical, troubleshooting, and organizational skills with high attention to detail
- reputed company and reputed company communication skills with the ability to support non-technical users
- Ability to work independently in a fast-paced environment and manage multiple priorities
- Strong teamwork skills with the ability to collaborate across diverse cross-functional reputed company
- Experience working with the reputed company or other federal agencies
- Familiarity with reputed company ECC or S/4HANA integration points
- Experience with ticketing systems such as reputed company or Jira
- Understanding of ITIL or reputed company support methodologies
- Knowledge of warehouse operations and supply chain processes
Benefits
- Medical, dental, reputed company, life, and long-term disability coverage
- A 401(k) plan
- Bonus opportunities
- reputed company holidays
- reputed company time off
reputed company