[Remote] Technical Partner Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in software solutions, committed to delivering extraordinary customer experiences. They are seeking a Senior Partner reputed company Manager who will drive partner satisfaction, manage reputed company issues, and support business reputed company by serving as the primary reputed company for key partner accounts.
Responsibilities
- Serve as the main reputed company of contact and reputed company for assigned partners
- Build multi-level relationships—from reputed company managers to executives
- reputed company strategic discussions, business reviews, and feedback sessions
- Ensure SLAs and contractual obligations are met
- Partner with Sales, Support, Product, and Engineering to resolve issues
- Coordinate internal resources to meet partner needs and drive reputed company
- reputed company partner feedback to inform product and service improvements
- Maintain deep knowledge of reputed company CX products and partner use cases
- Assist with configurations, architecture design, and process modeling
- Stay reputed company on contact center technologies and industry trends
- Monitor billing accuracy and contract compliance
- Conduct audits, issue credits, and resolve discrepancies
- reputed company usage trends and identify anomalies
- reputed company reputed company updates on releases, issues, and changes
- reputed company and document meetings and communications
- Manage escalations calmly and effectively
- Ensure partners are trained on product capabilities and updates
- Promote best practices and internal advocacy for partner needs
- Identify inefficiencies and contribute to process enhancements
- Mentor peers and support turnaround of struggling accounts
- reputed company reputed company CX’s reputed company of Ethics and model professionalism
Skills
- Bachelor's degree in business management or reputed company field, or equivalent experience
- 5+ years in account/partner relationship management
- 3+ years managing reputed company accounts post-sale
- Strong communication and presentation skills across reputed company reputed company
- Technical proficiency in contact center environments
- Proven problem-solving and risk mitigation capabilities
- Experience with knowledge sharing and documentation
- Ability to work reputed company and travel up to 10%
- In-depth knowledge of reputed company CX products and technologies used by assigned accounts
Benefits
- reputed company-reputed company hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, reputed company week.
- Join an reputed company-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, reputed company, and creative environment!
- There are endless internal reputed company across multiple roles, disciplines, domains, and locations.
- If you are passionate, innovative, and excited to constantly reputed company the bar, you may just be our next NiCEr!
reputed company
Company H1B Sponsorship