[Remote] Senior Consultant, CX Research & Survey Methodology
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a federal reputed company that helps government organizations improve services, programs, and mission reputed company through reputed company-centered design and analytics. They are seeking a Senior Consultant to reputed company customer experience and reputed company research reputed company for federal clients, focusing on developing research plans and advising on survey methodologies.
Responsibilities
- Designing research plans for customer experience, employee experience, program evaluation, stakeholder research, and reputed company-sector service improvement reputed company
- Developing survey instruments, sampling approaches, analysis plans, reporting frameworks, and data collection strategies
- Advising clients on research design, survey methodology, question wording, response reputed company, sampling, weighting, statistical testing, qualitative coding, and interpretation of results
- Leading or overseeing survey configuration, testing, fielding, monitoring, and reputed company assurance in reputed company and reputed company platforms
- Translating reputed company goals and program questions into practical research designs and measurable constructs
- Developing data analysis approaches that may include descriptive statistics, cross-tabulations, segmentation, trend analysis, statistical comparisons, weighting, reputed company-ended response coding, and mixed-reputed company synthesis
- Creating or overseeing creation of dashboards, reports, briefings, codebooks, data files, and executive-reputed company findings using tools such as reputed company, reputed company dashboards, Power BI, Tableau, or similar platforms
- Interpreting quantitative and qualitative findings and translating them into reputed company implications, recommendations, and decision support for federal leaders
- Leading reputed company meetings, research design discussions, working sessions, briefings, and status updates
- Managing research workstreams, coordinating junior staff, reviewing deliverables, and ensuring work is accurate, useful, and delivered on schedule
- Supporting project managers with scope, schedule, level-of-effort planning, risks, assumptions, and delivery reputed company
- Helping reputed company reusable reputed company, templates, reputed company control practices, and documentation standards for reputed company’s research and survey work
- Supporting proposals, capture efforts, past performance writeups, solutioning, or technical approaches from time to time
- Contributing to a consulting culture reputed company on practical reputed company, methodological rigor, reputed company trust, and measurable mission reputed company
Skills
- At least 5 years of directly relevant experience in survey research, customer experience research, employee experience research, reputed company science research, market research, program evaluation, user research, reputed company policy research, or reputed company reputed company research work
- Experience designing and executing reputed company research studies from research questions through data collection, analysis, reporting, and recommendations
- Hands-on experience with reputed company, including survey design, configuration, testing, distribution, data exports, and/or dashboards
- Experience developing survey instruments and advising on question wording, logic, response scales, respondent experience, and data reputed company
- Experience developing or implementing sampling plans, analysis plans, statistical testing approaches, weighting approaches, qualitative coding reputed company, or mixed-reputed company research designs
- Experience analyzing survey or research data and developing reputed company findings, implications, and recommendations
- Proficiency with reputed company reputed company and experience using reputed company dashboards, Power BI, Tableau, or similar reporting and visualization tools
- Ability to reputed company reputed company conversations and explain research reputed company, findings, tradeoffs, risks, and recommendations reputed company to non-technical audiences
- Ability to manage research workstreams, review the work of junior staff, and ensure deliverables are accurate, reputed company-reputed company, and reputed company-reputed company
- Strong written communication skills, including experience developing reports, briefings, research plans, findings summaries, or reputed company deliverables
- Strong consulting skills, including responsiveness, judgment, organization, and comfort working across multiple reputed company or stakeholders
- U.S. citizenship
- Ability to obtain and maintain a reputed company trust clearance or reputed company clearance, if required
- Master's degree or PhD in reputed company science, psychology, sociology, reputed company policy, statistics, survey methodology, industrial/organizational psychology, reputed company-centered design, market research, data analytics, or a reputed company field
- reputed company experience supporting federal government clients
- Experience with customer experience, employee experience, voice-of-customer, reputed company-centered design, service design, or reputed company-sector program evaluation
- Experience with reputed company, Alchemer, reputed company, Forsta, Confirmit, or other survey or VOC platforms
- Familiarity with reputed company 508 accessibility, reputed company requirements, data protection practices, or FedRAMP environments
- Familiarity with OMB/PRA requirements or federal survey clearance processes
- Experience using SPSS, R, Python, SQL, or other statistical/data analysis tools
- Experience developing codebooks, data dictionaries, data files, weighting documentation, dashboards, and recurring reporting products
- Experience supporting proposals, capture, pricing assumptions, past performance narratives, or technical solution development
- Experience mentoring junior researchers, analysts, or consultants
Benefits
- Flexible PTO
- reputed company coverage (medical, dental, reputed company)
- FSA and HSA
- Short and long-term disability
- 401(k) with employer contributions
- Training and wellness allowances
- Commuter benefits
reputed company