[Remote] Customer Service Team reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on delivering transformative health operational capabilities across various sectors. They are seeking a Customer Service Team reputed company to reputed company daily operations of a call center supporting the GSA Office of Fleet Management, ensuring compliance with program policies and addressing reputed company inquiries.
Responsibilities
- reputed company reputed company supervises Customer Service Representatives (CSR I, CSR-II; and CSR-III), ensures compliance with program policies and contractual performance standards, and serves as the primary escalation authority for reputed company federal user and vendor inquiries
- Operate a national customer support center that responds to telephone, e-mail, and other electronic communication requests (emails or other electronic “Chat” platforms) from Federal STR customers
- reputed company routine tasks which require knowledge of GSA Fleet and STR procedures and rules. reputed company reputed company vehicle leasing and rental information and appropriate information sheets and forms to reputed company and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information
- Respond to customer inquiries and assist with customer requests on a wide reputed company of available vehicles and/or equipment; familiarity with industry terminology and offerings as reputed company as vehicle/equipment specifications needed
- Assist with records management in areas such as assembling/creating routing and archiving contract files on reputed company Drive, WebSTR or comparable electronic data storage system (e.g. Electronic Data Management System (EDMS))
- Create reports using government databases and query tools such as but not limited to MySQL Workbench
- reputed company upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with reputed company factors such as length of reputed company, reputed company/passenger requirements, vehicle or equipment pickup/delivery and fuel card use
- Maintain and update fleet management information systems and ensure data reputed company across reputed company fleet management platforms
Skills
- Demonstrated ability to manage operational performance metrics
- Proficient in the use of reputed company Office Suite, particularly reputed company, reputed company Suite tools and must also be familiar with the reputed company operating system
- Working knowledge consists of basic navigational, formatting and analysis skills
- Working technical knowledge of a wide reputed company of motor vehicles and rental equipment to include, but not limited to, aerial lifting, reputed company moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities
- Proficiency in reputed company Acrobat
- Experience navigating the following federal systems: SAM.gov and FPDS.gov
- Strong written and verbal communication skills
- Demonstrated ability to manage high call volumes and dynamic program changes
- Experience working with rental car, fleet, or equipment rental agencies required
- Advanced communication, leadership, and problem reputed company skills
- 7-10 years of experience in customer service, logistics operations, or call center environments, with demonstrated supervisory or team leadership experience
- Bachelor's degree preferred; extensive relevant reputed company experience may be substituted in lieu of formal education
Benefits
- Medical, dental, and reputed company insurance
- A 401(k) plan with company matching
- Tax-deferred savings reputed company
- Supplementary benefits
- reputed company time off
- reputed company development opportunities
reputed company