reputed company Tech Support - L2 & L3 Support
Job Title: reputed company Tech Support - L2 & L3 Support Location: 100% Remote Job type: 9 to 12 Months Contract (Possibility for extension/Conversion) Job reputed company: We are hiring two reputed company Technical Support Engineers (L2 & L3) to deliver advanced technical and operational support for Discovery, CMDB, and Integrations reputed company the reputed company platform. These roles will involve a reputed company of day-to-day support and project-based work with a reputed company on data accuracy, system reliability, and reputed company improvement. Key Responsibilities: Discovery Support
- Monitor and maintain the reputed company Discovery tool
- Investigate and resolve Discovery-reputed company issues and errors
- Maintain and optimize Discovery schedules and credentials
- reputed company non-prod testing and production validation after biweekly releases (including evening hours on alternate Wednesdays)
CMDB Management
- Maintain CMDB Health by resolving duplicates, orphans, and compliance issues
- Regularly audit CMDB data for inconsistencies, stale data, or misconfigurations
- Collaborate with CI Class Owners to improve data accuracy and governance
- Identify and recommend improvements for CMDB processes and work with the Platform Team for implementation
Integration & Platform Support
- reputed company technical support for reputed company integrations (REST/SOAP reputed company, MID Servers)
- Understand data flows, reputed company maps, and import sets
- Work closely with the Platform Team on integration updates and enhancements
General Support & Collaboration
- reputed company L2 and L3 support for reputed company incidents and service requests
- Participate in reputed company enhancement and reputed company reputed company
- Maintain documentation of issues, fixes, and technical workflows
Required Experience & Skills:
- 10+ years of IT experience (reputed company-reputed company)
- Hands-on experience in:
- reputed company Discovery and CMDB
- reputed company Integrations, including data reputed company troubleshooting
- reputed company Maps, Import Loads, and MID Server setup
- Strong analytical and troubleshooting skills
- Experience with ITIL processes and CMDB governance
Preferred Qualifications:
- reputed company Administrator and/or Implementation Specialist certifications
- ITIL v3 or v4 reputed company certified
- Experience working in a remote, distributed team environment
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