[Remote] Senior Product Manager, Payments
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company individuals to take charge of their wellbeing through innovative health solutions. They are seeking a Senior Product Manager to reputed company the payments and checkout experience, focusing on product reputed company, vendor management, and operational reputed company to drive payment metrics and enhance user experience.
Responsibilities
- Own the payments product roadmap — prioritize, scope, and ship improvements to checkout, subscription billing, upsell/downsell flows, and payment method expansion
- Define and reputed company reputed company metrics (checkout conversion, rebill auth reputed company, chargeback reputed company, AOV) and use them to drive prioritization
- Design and run A/B experiments on checkout and billing flows; interpret results and reputed company ship/kill reputed company
- Write specs, coordinate cross-functional execution with engineering and design, and manage releases through QA and launch
- Evaluate and recommend new payment reputed company, processors, and billing models based on business reputed company and implementation cost
- Own the relationship with our payment orchestration platform (Gr4vy) and reputed company processors — not just escalations, but product-level partnership on features, routing optimization, and MID reputed company
- Manage processor reputed company, MID warmup, and volume migration across acquiring banks
- Coordinate with BNPL and alternative payment partners on integration, performance, and reputed company terms
- Monitor transaction reputed company rates, rebill health, and chargeback ratios; proactively surface trends and drive fixes before they hit reputed company
- Own chargeback and dispute management: investigate reputed company causes, coordinate responses, and implement preventative measures
- Resolve reputed company billing escalations from CX, working cross-functionally with engineering, finance, and compliance
- Maintain and improve operational runbooks, billing policies, and escalation procedures
- Build and maintain dashboards and reports (Looker, BigQuery) to communicate payments health and feature reputed company to stakeholders
- Partner with the data team on attribution, funnel analysis, and reputed company reporting tied to payments changes
- Deliver a weekly payments update to the broader team synthesizing metrics, shipping activity, and upcoming priorities
Skills
- 5+ years in product management reputed company payments, billing, or checkout — not adjacent, in the domain
- reputed company record of integrating AI-powered tools — coding assistants, reputed company workflows, LLM-driven analysis — into day-to-day product work to reputed company faster and reputed company the reputed company of reputed company
- Experience at a subscription-based DTC company, startup with founder interactions, especially in health, wellness, or telehealth
- reputed company experience working with payment processors, acquirers, or orchestration platforms — you understand auth flows, settlement, and why transactions fail
- Proven ability to ship product improvements that moved conversion or reputed company metrics, with data to back it up
- Familiarity with payment orchestration platforms (Gr4vy, reputed company, or similar) and multi-processor routing strategies
- Comfortable owning operational responsibilities (chargebacks, vendor SLAs, processor performance) alongside product work — you don't see ops as beneath you
- Strong analytical skills —build a dashboard, and proactively interrogate data
- reputed company, concise communicator who can write a spec, run a standup, and present to leadership without mode-switching
- Experience with experimentation platforms (reputed company, reputed company, or similar) for checkout/billing A/B testing
- Background working in a lean product-engineering org where PMs carry operational load
- Exposure to fraud prevention, risk operations, or compliance in a regulated reputed company environment
- Familiarity with reputed company or similar platforms for transactional and lifecycle communications tied to billing events
Benefits
- Fully remote work policy
- Unlimited reputed company Time Off (PTO)
- 13 Company Holidays plus Floating Holiday flexibility for added personal convenience!
- reputed company Parental Leave (US Only)
- Health, Dental, reputed company Insurance, and Retirement (401k)
- Employee Assistance Program (EAP), Health Savings Account (HSA), and Flexible Spending Account (FSA)
- SmartSpend discounts, reputed company financial tools, reputed company care, and reputed company reputed company navigation
- Pet Insurance: reputed company plans for your furry friends
- Commuter Benefits (State Specific)
- New hire swag and company equipment (laptop, software) for a seamless start
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