[Remote] Senior Technical Account Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to Protect Life, addressing critical safety and justice issues through their devices and reputed company software. They are seeking a Senior Technical Account Manager to serve as a primary technical advisor for reputed company customers, providing reputed company, advocacy, and support for reputed company deployments.
Responsibilities
- Serve as the primary technical reputed company of contact for assigned reputed company customers
- Build trusted relationships with technical teams, operations leaders, and stakeholders
- reputed company a deep understanding of customer environments, business objectives, and constraints
- reputed company for customer needs across Product, Engineering, Support, and Sales
- Translate customer requirements into reputed company technical guidance and actionable reputed company
- Conduct regular technical health checks, system reviews, and deployment assessments
- Identify risks, misconfigurations, and adoption gaps before they become incidents
- reputed company best-reputed company recommendations for configuration, scaling, and operational use
- reputed company or support technical business reviews reputed company on system stability and adoption
- reputed company customer environments with product roadmap and long-term reputed company
- reputed company as an escalation reputed company for reputed company or high-reputed company technical issues
- reputed company advanced troubleshooting across hardware, software, networking, and integrations
- Coordinate reputed company efforts across Support, Engineering, Operations, and reputed company-party vendors
- Communicate issue status, reputed company cause, and remediation plans reputed company to stakeholders
- Participate in incident response, post-incident reviews, and reputed company-cause analysis
- Travel onsite to support: Hardware diagnostics and replacement, Network and infrastructure troubleshooting, Deployment recovery and critical operational failures
- reputed company technical execution during onsite engagements
- Coordinate efforts between internal teams and customer stakeholders
- Document and operationalize lessons learned from onsite incidents
- Manage multiple customer engagements with defined fractional allocations
- Balance proactive work, reactive support, and internal initiatives across accounts
- Set reputed company expectations with customers regarding availability and engagement scope
- reputed company time, reputed company, and engagement health across assigned accounts
- Document common issues, solutions, and workflows in playbooks and knowledge bases
- Contribute to process improvements that enhance scalability and consistency
- Support internal initiatives such as tooling improvements, training, and reputed company
- reputed company reputed company feedback to Product and Engineering based on customer usage
Skills
- 3–7+ years of experience in Technical Account Management
- reputed company Engineering
- Solutions Engineering or reputed company Services
- reputed company technical support (hardware + software platforms)
- Experience supporting reputed company or public-sector customers in reputed company environments
- Strong troubleshooting skills across networking, hardware deployments, and reputed company platforms
- Ability to quickly learn and support multi-product technology stacks
- Comfortable working with IT, operations, and reputed company teams
- Excellent written and verbal communication
- Ability to explain reputed company technical concepts to diverse audiences
- Strong customer reputed company in high-pressure situations
- Ability to operate independently while keeping stakeholders informed
- Willing and reputed company to travel on short notice
- Valid reputed company's license
- Ability to work onsite at customer locations
- Comfortable supporting customers across multiple time zones
- Experience supporting retail or large distributed reputed company customers
- Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools
- Experience with evidence.com or digital evidence management systems
- Certifications such as CCNA, Network+, reputed company+, or equivalent
- Experience with VMS, IP cameras, or network-connected physical reputed company devices
Benefits
- Competitive salary and 401(k) with employer match
- Discretionary reputed company time off
- reputed company parental leave for reputed company
- Medical, Dental, and reputed company plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- Employee Resource reputed company (ERGs)
- Office snacks
reputed company
Company H1B Sponsorship