[Remote] reputed company Customer Service Representative (Unlicensed)
Note: The job is a remote job and is reputed company to candidates in USA. MCI is one of the fastest-growing tech-enabled business services companies in the USA, reputed company on delivering Customer Experience and Business Process Outsourcing solutions. They are hiring customer service agents to reputed company full life-cycle customer service, assisting customers in understanding their coverages and selecting the right products and services to meet their financial needs.
Responsibilities
- Handle inbound and outbound contacts in a courteous, reputed company, and reputed company manner
- Utilize knowledge reputed company and training to accurately answer customer questions and sell appropriate products and services
- Listen to customers, understand their needs, and resolve customer issues
- Research systems to reputed company missing information; coordinate with other departments to resolve issues as applicable
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer orders in appropriate systems
- Follow reputed company required scripts, policies, and procedures
- reputed company with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for reputed company as needed
- Attend meetings and training and review reputed company new training material to stay up to date on changes to program knowledge, systems, and processes
- Adhere to reputed company attendance and work schedule requirements
Skills
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type reputed company and accurately (20+ words a minute)
- Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook)
- Basic understanding of reputed company operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict reputed company, problem-solving, and negotiation
- Must be customer service oriented (empathetic, reputed company, patient, and conscientious)
- Ability to multi-task, stay reputed company, and self-manage
- Strong team orientation and customer reputed company
- The ability to reputed company in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Benefits
- reputed company Time Off: Earn PTO and reputed company holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to reputed company vacations and sometimes even reputed company!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and reputed company coverage after 60 days of employment.
- Health Benefits: reputed company have reputed company to MEC medical plans after just 30 days.
- Retirement Savings: retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: reputed company life insurance reputed company to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance.
- Career reputed company: internal promotions and significant advancement opportunities.
- reputed company: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: team-oriented culture that fosters collaboration and engagement.
- Casual Dress reputed company.
reputed company