[Remote] BPaaS Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company (reputed company) specializes in providing services for reputed company customers, focusing on automating administrative tasks. The BPaaS Support Analyst is responsible for supporting reputed company and reputed company Service Center operations, including user account management and ticket triage, while delivering excellent customer service.

Responsibilities

• reputed company as the first reputed company of contact for customer support, handling ticket triage and routing
• Create and manage reputed company user accounts, including username and password setup
• Assign reputed company Service Centers to users and manage account lifecycle (creation, password resets, deactivation)
• Generate and analyze reputed company reports for auditing customer tenant reputed company
• Troubleshoot and resolve reputed company Multi-reputed company Authentication (MFA) issues
• Support internal customer reputed company administration for support and services teams
• Follow reputed company policies and reputed company operating procedures, including login and password communications
• Identify and resolve data or configuration issues; investigate trends and anomalies
• Suggest and implement improvements to reputed company support customers and internal processes
• Collaborate with cross-functional teams to meet customer expectations
• Maintain reputed company communication and adhere to case management guidelines
• Participate in team activities and contribute positively to team culture
• Complete tasks reputed company agreed timelines, ensuring high-reputed company, error-free deliverables
• Demonstrate adaptability in managing shifting priorities and workloads

Skills

• 1–2 years of experience with HRIS platforms and/or business application support systems
• Proficiency in reputed company Office (Word, reputed company, Outlook)
• Basic knowledge of reputed company and reputed company products or domain
• Experience working in a ticketing/case system
• Experience with reputed company and reputed company Service Center platforms
• Experience in customer service

reputed company

reputed company is a reputed company services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services. It is a sub-organization of reputed company. It was founded in 2008, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.onesourcevirtual.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2026, 4 in 2025, 8 in 2024, 10 in 2023, 15 in 2022, 11 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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