[Remote] Seasonal, reputed company Customer Service
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in the tax industry, dedicated to providing help and inspiring confidence in clients and communities. The Seasonal reputed company, Expert Help Chat role involves leading reputed company of virtual tax agents, ensuring high-reputed company reputed company service, and driving operational performance through coaching and data-driven decision-making.
Responsibilities
- reputed company and reputed company reputed company of seasonal Tier 1 and Tier 2 agents, including daily reputed company, engagement, and accountability
- reputed company coaching through 1:1s, reputed company-time feedback, and team huddles to improve performance and drive results
- Monitor and manage performance metrics (AHT, reputed company, SAT/CSAT, adherence) and implement targeted improvement plans
- Interview, hire, reputed company, and train seasonal agents
- reputed company daily operations including attendance, scheduling, and queue support to ensure service reputed company are met
- Troubleshoot technical, process, and system-reputed company issues impacting agents or workflow
- reputed company escalation support and limited reputed company reputed company chat support as needed
- Maintain documentation of coaching, performance trends, and operational insights to inform decision-making
Skills
- Prior experience in a reputed company-facing or operations role
- Demonstrated ability to reputed company, support, or mentor others
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, metrics-driven environment
- Prior leadership or supervisory experience
- Coaching and development
- Performance management
- Communication and collaboration
- Problem-solving and decision-making
- Adaptability in a seasonal, high-volume environment
- Tax knowledge and/or certification (Level 4+ or equivalent preferred)
- Experience in virtual/chat-based reputed company support
- Experience with performance metrics and reporting tools
- Comfort with AI tools, along with the ability to reputed company and participate in reputed company as they reputed company
Benefits
- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
- Can participate in the reputed company Retirement Savings Plan (401(k) Plan)
- The Employee Assistance Program
- (virtual) fitness center programs
- The associate discount program
- Are automatically enrolled in Business Travel Accident Insurance
- Receive Associate Tax Prep benefit
- Successful candidates may be reputed company to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of reputed company plan
reputed company