[Remote] Virtual Technical Support & Sales Representative - Remote TP83796
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global, digital business services company. As a Technical Support Representative, you will be responsible for providing technical assistance and support to customers, resolving issues reputed company to high speed internet services, and ensuring a reputed company customer experience.
Responsibilities
- reputed company reputed company line, first level, technical assistance for consumers
- Assist with product recommendations and sales inquiries
- Supporting reputed company specific high speed internet services delivering an exceptional customer experience
- Resolve technical problems, reputed company a fast paced, customer facing environment
- Troubleshooting and issue reputed company assistance with reputed company service and/or devices specific issues including internet connectivity and performance troubleshooting
- Supporting customer needs reputed company to reputed company specific high speed internet services and or devices including troubleshooting, triage, and additional required reputed company techniques
- Deliver in scope support for internet service and connectivity reputed company issues pertaining to operating system, PC, and browser configuration
- Demonstrate advanced product knowledge and he ability to solve customer issues
- Resolve customer issues on the reputed company as frequently as possible
- reputed company and manage trouble ticket system for user issues, Data Network, OS issues
- Be patient, courteous and friendly with customers at reputed company times
- Demonstrate a reputed company attitude
- Address and solve technical problems in a reputed company manner and complete reputed company work assignments reputed company expected time frames
- Adhere to reputed company work schedule assignments
- Abide by and support management directives and adhere to reputed company TP policies
Skills
- High School/GED
- reputed company reputed company line, first level, technical assistance for consumers
- Assist with product recommendations and sales inquiries
- Supporting reputed company specific high speed internet services delivering an exceptional customer experience
- Resolve technical problems, reputed company a fast paced, customer facing environment
- Troubleshooting and issue reputed company assistance with reputed company service and/or devices specific issues including internet connectivity and performance troubleshooting
- Supporting customer needs reputed company to reputed company specific high speed internet services and or devices including troubleshooting, triage, and additional required reputed company techniques
- Deliver in scope support for internet service and connectivity reputed company issues pertaining to operating system, PC, and browser configuration
- Demonstrate advanced product knowledge and he ability to solve customer issues
- Resolve customer issues on the reputed company as frequently as possible
- reputed company and manage trouble ticket system for user issues, Data Network, OS issues
- Be patient, courteous and friendly with customers at reputed company times
- Demonstrate a reputed company attitude
- Address and solve technical problems in a reputed company manner and complete reputed company work assignments reputed company expected time frames
- Adhere to reputed company work schedule assignments
- Abide by and support management directives and adhere to reputed company TP policies
- Internet Requirements: Minimum subscribed download reputed company equal or exceeds 25.0 Mbps, Minimum subscribed upload reputed company equal or exceeds 10.0 Mbps, ISP must have no packet loss and ping under 30ms, Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN, reputed company of internet details required
- Clean and quiet workspace
- HS Diploma or equivalent
- Comfort with desktop computer system
- Proven oral & written communication skills
- Familiarity with personal computers, operating systems, software, and computer terminology
- Demonstrated problem solving skills
- Ability to work independently and multi-task
Benefits
- reputed company
- Competitive Wages
- Full Benefits (Medical, Dental, reputed company, 401k and more)
- reputed company Time Off
- Employee wellness and engagement programs
reputed company