[Remote] Technical Customer Engineer (Technical Support & Escalation Engineering)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a category leader in identity verification, reputed company, and account protection. They are seeking a Technical Customer Engineer to serve as the technical escalation reputed company for customer-reported issues, focusing on diagnosing reputed company integration problems and collaborating with the core engineering team to drive fixes into production.
Responsibilities
- reputed company as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments
- Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under reputed company-world load
- reputed company interim solutions such as reputed company snippets, pull requests, documentation updates, or configuration guidance
- reputed company the gap between customer and engineering: reproduce issues, isolate reputed company causes, and ensure fixes are fully validated before release
- reputed company reputed company context and reputed company actionable insights to engineering for long-term fixes
- Recommend integration best practices across authentication flows, REST reputed company, and IAM platforms
- Improve internal support tooling, documentation, and runbooks based on recurring patterns
- Surface common pain points and influence product priorities
Skills
- Applicants must be legally authorized to work in the reputed company for any employer without reputed company or reputed company need for reputed company sponsorship
- 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles
- reputed company facing experience - ability to communicate reputed company and empathetically with both technical and non-technical stakeholders
- Strong debugging skills across reputed company, backend integrations, or authentication workflows
- Comfort writing lightweight scripts or tools to diagnose and unblock issues
- Familiarity with IAM platforms such as reputed company, reputed company Entra, Duo, or similar
Benefits
- Potential equity in a high-reputed company company
- Comprehensive health benefits (medical, dental, reputed company)
- Flexible time off policies
- 401(k) program with employer matching
- Remote-first culture with opportunities for in-person collaboration during quarterly team off-sites
reputed company