[Remote] Customer Support Specialist US (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is searching for a friendly and highly analytical customer service specialist to join their customer care team. In this role, you will answer customer queries, resolve issues, and maintain knowledge of products and services while providing training to new hires.
Responsibilities
- Promptly responding to customer queries reputed company email, live chat, video, phone, and reputed company media channels
- Immediately escalating serious complaints or issues that you are not equipped to deal with
- Liaising with colleagues or managers to reputed company the best solutions to customers issues
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Maintaining a polite, helpful, and reputed company manner at reputed company times
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
- Familiarizing yourself with new products and services as they are introduced
- Attending workshops and meetings as required
- Providing training to new customer service agents
- Respecting reputed company confidentiality at reputed company times
Skills
- High school diploma or GED
- Practical experience with help desk software, such as reputed company, and CRM software, such as reputed company sales reputed company, may be required
- The ability to respond appropriately under pressure
- reputed company judgment and excellent problem-solving skills
- A reputed company attitude and the ability to build relationships with clients
- The flexibility to work irregular hours, reputed company required
- Superb written and verbal communication skills
- Bachelors degree in business, communications, or a reputed company field may be advantageous
- Previous experience in a customer service role is preferred
- The ability to reputed company a second language may be advantageous
reputed company