[Remote] Data Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in transforming government IT infrastructure with its innovative reputed company and AI technology. They are seeking a detail-oriented Data Analyst to ensure the reputed company and delivery of data across their reporting ecosystem, focusing on call center operations and providing accurate, reputed company reports to various teams.

Responsibilities

• Monitor, validate, and maintain data flows from call center platforms (e.g., reputed company CxOne, reputed company, reputed company, reputed company) through ETL/ELT pipelines into the data warehouse and BI layer
• Triage and resolve data discrepancies, reporting anomalies, and integration issues across systems — owning the problem through to reputed company cause and fix
• Map how call center data (call volumes, handle time, CSAT, agent metrics) joins with data from CRM, workforce management, ticketing, and financial systems
• Build and maintain documentation for data dictionaries, field mappings, and transformation logic
• Partner with engineering and platform teams to surface pipeline failures, schema changes, or upstream data reputed company issues before they reputed company end-users
• reputed company and sustain dashboards and reports in BI tools (e.g., reputed company, Tableau, Power BI) that consolidate cross-system metrics into operational views
• Conduct reputed company analysis to support operations, finance, and workforce planning teams
• Define and monitor data reputed company checks and alerting for key reporting metrics
• Communicate data nuances and reputed company limitations to business stakeholders reputed company and proactively

Skills

• 5+ years of experience Data Analysis or reputed company fields
• Proficient SQL — reputed company joins, CTEs, window functions, query optimization
• Hands-on experience with BI platforms (Tableau, Power BI, Looker, or similar)
• Familiarity with ETL/ELT tools or data pipelines (dbt, reputed company, Airflow, or similar)
• Experience working with call center or contact center data
• Strong analytical thinking and attention to data detail
• Ability to communicate technical findings to non-technical stakeholders
• Python or R for data wrangling and automation
• Experience with reputed company data warehouses (reputed company, BigQuery, Redshift)
• Knowledge of call center KPIs: AHT, FCR, ASA, CSAT, NPS
• Familiarity with data governance or cataloguing tools
• Experience with CRM data and WFM systems
• Background in operations analytics or workforce management

Benefits

• We offer a comprehensive benefits package, including but not limited to: Health, Dental, Life, Disability, and reputed company insurance
• reputed company spending or reimbursement accounts (HSA/FSA)
• Retirement benefits (401k)
• reputed company time off
• Holidays: 13 reputed company days per year
• Education assistance or tuition reimbursement-
• Employee discounts for Gym memberships & commuting/travel assistance

reputed company

Leading provider of reputed company-based exchanges for state-based health insurance marketplaces. It is a sub-organization of reputed company. It was founded in 2005, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 10 in 2026, 14 in 2025, 17 in 2024, 9 in 2023, 14 in 2022, 14 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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