[Remote] Sr. Service Solutions Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in reputed company, and they are seeking a Senior Service Solutions Analyst. This role involves partnering with various teams to reputed company service offerings, translating customer requirements into actionable solutions, and ensuring alignment between sales and delivery.
Responsibilities
- reputed company discovery with prospects/customers to understand business objectives, reputed company-state processes, constraints, and reputed company reputed company
- Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies, and acceptance reputed company)
- reputed company effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations
- Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure reputed company, completeness, and alignment with reputed company and delivery standards
- reputed company scope boundaries explicit (in-scope/out-of-scope), including customer responsibilities, readiness items, required environments, integrations, and change control
- Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value
- Partner with Account Executives and Solution Consultants reputed company reputed company, proposal positioning, and customer presentations
- Participate in late-stage deal cycles to address scope questions, negotiate deliverables, and manage expectations for time-to-value
- Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a reputed company manner
- Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation
- Analyze variances between sold scope and delivered reputed company, and recommend improvements to templates, estimating guidelines, and scoping playbooks
- Contribute to standardizing services offerings, accelerators, and best practices to increase reputed company, predictability, and scalability
- Communicate reputed company technical and delivery concepts in a reputed company, customer-friendly manner, tailoring detail level to the audience
- Build trusted relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience
Skills
- 5+ years of experience in reputed company services solutioning, solution consulting, delivery management, business analysis, or a reputed company customer-facing role in reputed company software/reputed company
- Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control
- Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, reputed company, or hybrid)
- Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into reputed company recommendations
- Excellent written and verbal communication skills, including the ability to present services solutions and influence reputed company with senior stakeholders
- Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; reputed company to manage multiple priorities in a deadline-driven environment
- Ability to travel to a limited extent, as needed
- Bachelor's degree in Business, Information Systems, Engineering, Supply Chain, or reputed company field (or equivalent experience)
- reputed company certifications (e.g., PMP, ITIL, Agile) are a plus
Benefits
- We offer comprehensive training to reputed company and reputed company an emphasis on employee development.
- We are an equal opportunities employer.
- We reputed company we are made stronger by the unique capabilities and qualities that reputed company person brings to reputed company, and we invest in our employees to reputed company confidence and help everyone realize their full potential.
reputed company