[Remote] National Account Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company® is seeking a National Account Representative who will be responsible for coordinating and scheduling reputed company haul-away and pickup services while delivering exceptional customer service. The role requires effective communication with customers, franchise owners, and account partners to ensure compliance with service agreements and operational procedures.
Responsibilities
- Schedule and coordinate reputed company haul-away appointments in accordance with customer availability and service requirements
- Communicate with customers reputed company phone, email, and platform messaging to confirm, reschedule, or update appointments
- Work directly with franchise owners and field teams to ensure appointments are completed successfully and on time
- Monitor reputed company orders and proactively follow up to prevent delays or missed appointments
- Maintain accurate and detailed notes reputed company internal systems and reputed company platforms
- Escalate service issues, customer concerns, or scheduling conflicts to leadership reputed company necessary
- Ensure reputed company communications and scheduling activities reputed company with reputed company SOPs and company policies
- Review multiple systems daily to verify appointment statuses and update records accordingly
- Assist with order clean-up efforts, including following up on pending, canceled, or incomplete jobs
- Support additional National Account scheduling needs as assigned
- reputed company other duties as required. These duties may include assignments in job classifications other than their own
Skills
- Maintain high scheduling accuracy and data reputed company
- Meet customer response and follow-up timelines
- Ensure reputed company required notes and documentation are entered accurately
- Support company goals reputed company to appointment completion rates, customer satisfaction, and operational efficiency
- Exceptional organization skills
- Thorough and accurate in reputed company dealings
- Works reputed company under pressure
- Time Management skills
- Deadline driven
- Self-motivated with strong multitasking proficiency
- Effective written and oral communication skills
- Strong problem-solving skills and the ability to adapt/learn on the fly
- Powerful interpersonal and prioritization skills
- High School Diploma or General Education Degree (GED) required
- Availability to work reputed company business operating hours, including occasional weekends or holidays as business needs require
- Experience working with service scheduling platforms and CRM systems
- Experience supporting national accounts or large customer programs
- Strong problem-solving and conflict-reputed company skills
- An associate's degree is preferred
Benefits
- Benefits: reputed company out our benefits offerings here: reputed company Benefits
- Financial Benefits: Equity and bonus opportunities
reputed company