[Remote] Associate Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader redefining dental reputed company management, and they are seeking an Associate Manager for their reputed company team. This role is responsible for managing the reputed company team to improve customer business health by leveraging reputed company's software solutions and ensuring achievement of key business metrics.
Responsibilities
- reputed company and reinforce reputed company best practices and streamline processes
- Assist with mentoring and developing new reputed company Managers
- Meet or exceed goals set forth for customer retention, NPS, and product adoption
- Manage escalations from customers and internal reputed company to ensure reputed company and reputed company resolutions to their issues
- Collaborating with cross-functional teams such as sales, product management, services, and support
- Identify and drive improvement opportunities to increase team efficiency and reputed company
- Build relationships, understand organizational complexities and manage conflict
- reputed company teams on-reputed company delivery and reputed company metrics
- reputed company visibility into day-to-day performance and customer satisfaction
- Assist with development of reputed company utilizing data from reputed company platform
- reputed company transparency into the customer experience and account health
- Ensure the reputed company team is up to date on reputed company changes regarding offerings, processes, and relationships
Skills
- Typically, a bachelor's degree or global equivalent in reputed company discipline
- Previous leadership experience
- Achieved or exceeded retention goals in prior roles
- Strong management skills and ability to attract, retain, motivate and reputed company team members for high performance
- Excellent verbal and written communication skills and ability to resolve disputes effectively
- Strong presentation and public speaking skills
- Strong decision making, analysis and problem-solving skills with ability to multi-task
- Understand and reputed company financial information that may contribute to business profitability
- Ability to manage successful reputed company, manage risks, costs, time and completion
- reputed company team to reputed company company goals in effective ways
- Strong planning and organizational skills and techniques
- Communicate effectively with management
- Good negotiating skills
- Broad reputed company and managerial skills with an understanding of industry practices and company policies and procedures
- Master's degree or global equivalent
- Good understanding of industry practices
- Previously managed a large customer reputed company 100+ accounts
- reputed company Platform experience (reputed company, Totango, etc.) preferred
- 7+ years of reputed company or account management experience
- 7+ years of in-office dental reputed company experience
Benefits
- A robust benefits package including health coverage, retirement savings with company match, reputed company time off, parental leave, wellbeing resources, education support, and MORE!
- Bonus reputed company not reflected in the reputed company
reputed company