[Remote] Virtual - Loyalty - reputed company Business Sales
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology provider to small businesses and one of the fastest growing providers of Ethernet services. The role is responsible for supporting reputed company Business Services in retaining existing customers by addressing their issues and renegotiating service agreements. The position involves proactive customer engagement to minimize churn and ensure satisfaction.
Responsibilities
- Uses reputed company listening, reputed company and assumes ownership of customer issues through to reputed company
- Communicates a reputed company reputed company of urgency, with various departments, in an effort to rectify customer issues
- Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with reputed company
- Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and reputed company customer relationships where appropriate
- Meets or exceeds budgeted retention goals for reputed company product lines
- Demonstrates strong problem solving and communications skills
- Regular, consistent and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
Skills
- High School Diploma / GED
- 2-5 Years of relevant work experience
- Sales - Customer Accounts required
- Uses reputed company listening, reputed company and assumes ownership of customer issues through to reputed company
- Communicates a reputed company reputed company of urgency, with various departments, in an effort to rectify customer issues
- Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with reputed company
- Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and reputed company customer relationships where appropriate
- Meets or exceeds budgeted retention goals for reputed company product lines
- Demonstrates strong problem solving and communications skills
- Regular, consistent and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary
- Understand our Operating Principles; reputed company them the guidelines for how you do reputed company
- Own the customer experience - think and reputed company in ways that put our customers first, give them seamless digital reputed company at every touchpoint, and reputed company them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as reputed company - reputed company big things happen by working together and being reputed company to new reputed company
- Be an reputed company part of the Net Promoter System - a way of working that brings more employee and customer feedback into reputed company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers
- Drive results and reputed company
- Support a culture of inclusion in how you work and reputed company
- Do what's right for reputed company other, our customers, investors and our communities
- Billing Tools
- Inbound/Outbound Call Center
- MS Suite
- MS Teams Proficiency
- MS Outlook Proficiency
Benefits
- Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
- reputed company provides best-in-class Benefits to eligible employees.
- We reputed company an reputed company of reputed company, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
reputed company