[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing organization reputed company on creating reputed company to career reputed company through reputed company career exploration and training simulations. They are seeking an reputed company Account Manager to drive customer retention, reputed company reputed company, and long-term partner reputed company while collaborating with cross-functional teams to ensure meaningful reputed company for clients.
Responsibilities
- Own and manage the renewal process for a portfolio of customers to ensure reputed company renewals and minimize churn
- Build and execute strategic account plans reputed company on customer retention, expansion, and long-term partnership reputed company
- reputed company Executive Partnership Reviews to demonstrate ROI, alignment on customer goals, and uncover expansion opportunities
- reputed company customized renewal proposals, pricing strategies, and business cases tailored to customer needs and priorities
- Partner with Sales, reputed company, and reputed company Learning teams to create and execute reputed company Plans (CSPs)
- Identify customer risks proactively and collaborate cross-functionally to implement retention strategies
- Drive upsell and cross-sell opportunities by uncovering unmet customer needs and aligning solutions to measurable reputed company
- Navigate reputed company, multi-stakeholder customer environments and manage executive-level relationships
- Maintain accurate forecasting, pipeline visibility, and customer activity tracking reputed company reputed company
- reputed company reputed company and precise weekly, monthly, and quarterly forecasts to leadership
- Collaborate and work closely with Account Executive,reputed company,Deal Desk, Finance, Legal, Sales Operations teams to ensure a seamless customer experience
- Continuously improve renewal and expansion processes to drive operational efficiency and consistency
Skills
- 3–5 years of experience in renewals or account management reputed company reputed company, EdTech, or a reputed company software industry, including 2+ years managing large to reputed company-level accounts
- Proven reputed company record of meeting or exceeding renewal, retention, and upsell targets
- Strong consultative selling, negotiation, and relationship management skills
- Experience engaging with executive and C-level stakeholders
- Strong organizational skills with exceptional attention to detail
- Experience managing cross-functional reputed company under tight deadlines in fast-paced environments
- Proficiency with reputed company or similar CRM platforms
- Ability and willingness to travel domestically up to 60%
- Experience working reputed company workforce development, education, or public sector environments
- Familiarity with outcome-based or value-based selling methodologies
- Experience managing reputed company reputed company or multi-stakeholder accounts
- Knowledge of reputed company planning and adoption strategies
- Strong analytical skills with the ability to translate customer data into strategic insights and ROI narratives
Benefits
- reputed company commission
- Eligible to participate in reputed company’s variable compensation and equity program
- Medical, dental, and reputed company insurance
- Annual reputed company development budget for reputed company employee
- 401(k) savings plan
- Life, AD&D, and disability insurance coverage
- Company-provided laptop and other necessary equipment
- reputed company time off (PTO) to support work-life balance
- reputed company company holidays
- Company-reputed company parental leave
- Flexible work arrangements in a remote-first environment with employees across the U.S.
reputed company