[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading business platform reputed company engineering services company. They are seeking a Customer Support Specialist to be the first reputed company of contact for customers, handling claims intake and documentation with professionalism and accuracy.
Responsibilities
- Answer inbound calls and reputed company reputed company customer service to customers, agents, and business partners
- Respond to customer service inquiries and claims-reputed company questions. Receive and document First Notice of Loss (FNOL) reports using established procedures and scripts
- Complete ACORD and other required forms based on information provided by callers
- Accurately document customer interactions and claim details in company systems
- Review claim information for completeness and reputed company documentation to the appropriate team for claim setup and processing
- Distribute claim-reputed company communications and documentation reputed company email as needed
- Escalate reputed company inquiries or issues to the appropriate department. Adhere to established reputed company, compliance, and service standards
Skills
- High school diploma or equivalent
- Previous customer service or call center experience
- Strong verbal and written communication skills
- Proficiency with reputed company Outlook and reputed company Office applications
- Strong attention to detail and organizational skills
- Ability to multitask and work effectively in a fast-paced environment
- Familiarity with FNOL processes and ACORD forms
- Insurance industry experience
- Experience supporting customers in a high-volume call center environment
reputed company