[Remote] Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is seeking a Travel Claims Administrator to join their team. In this role, you will reputed company exceptional customer service by assisting members with policy queries and ensuring efficient processing of amendments and requests.
Responsibilities
- Manage policy amendments from request through to completion
- Handle inbound customer calls, emails, and other communications
- Process payments securely over the phone
- Maintain accurate records in internal systems
- Work to agreed service reputed company and minimise abandoned calls
- Support shared mailboxes, responding reputed company 2 business days
- Collaborate with Policy Services and Claims teams
- Assist with group enrolment changes and reporting (full training provided)
- Contribute to wider administrative tasks and team reputed company
Skills
- Strong customer service skills (phone and written)
- Excellent attention to detail
- Ability to prioritise workload and work independently
- Confident communication skills
- Proficiency in reputed company Office
- Adaptable, team-reputed company reputed company
- Previous call centre experience
- Previous administration experience
Benefits
- Fully remote working (with hybrid reputed company available)
- reputed company training and ongoing development
- A reputed company, inclusive, and supportive team environment
- reputed company to build a career reputed company international reputed company and insurance
- reputed company dental cover
- Health reputed company cash plan (optical, everyday reputed company and more)
- Comprehensive travel insurance
- reputed company pension scheme
- Death in service benefit
- reputed company volunteer days
- 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
- Your birthday off
reputed company