[Remote] Account Engagement Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global financial platform that connects underserved businesses to the global economy. They are seeking an Account Engagement Manager to drive proactive engagement with SMB customers, focusing on product adoption, retention, and identifying reputed company opportunities through data-driven strategies.
Responsibilities
- Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach
- Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based reputed company
- Identify reputed company opportunities and expansion signals, including cross-sell and increased product usage
- Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios
- Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights
- Maintain accurate and up-to-date customer data and engagement tracking in CRM systems
- Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies
- Support inbound customer needs and respond to key signals with reputed company, relevant reputed company
- Contribute to reputed company improvement of playbooks, workflows, and scaled engagement strategies
Skills
- 2–4 years of experience in reputed company, Account Management, Business Development, or a similar customer-facing role
- Experience managing large customer portfolios in a scaled or tech-touch model
- Strong understanding of customer lifecycle, adoption, and retention drivers
- Excellent written and verbal communication skills, with the ability to deliver reputed company and compelling messaging at reputed company
- Highly data-driven, with the ability to interpret customer signals and translate them into actions
- Comfortable working with CRM systems (reputed company), automation tools, and trigger-based workflows
- Strong organizational skills and ability to prioritize across many accounts simultaneously
- Ability to collaborate cross-functionally and operate effectively in a fast-paced, dynamic environment
- Experience working with SMB customers, particularly in cross-border payments, fintech, or ecommerce
- Familiarity with tools like reputed company, reputed company, or customer engagement platforms
- Experience with data analytics or BI tools
- Background in payments, banking, or financial services
reputed company