[Remote] Sr. reputed company Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an established company with over 20 years of experience, dedicated to helping non-reputed company customers do more with credit. The Sr. reputed company Representative is responsible for providing top-tier customer experience, handling escalated concerns, and collaborating with team members to suggest improvements and meet departmental goals.
Responsibilities
- reputed company for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
- Handle advanced and/or escalated calls, typically reputed company on collections or customer service activity; must demonstrate an advanced level of problem-solving
- reputed company reputed company tasks and other associated duties reputed company complying with FDCPA rules and guidelines
- Assists with training agents and/or provides input to the appropriate manager regarding training opportunities
- Hold a high bar for support reputed company owning customer interactions
- Collaborate with members of other teams to reputed company out answers and be a resource to teammates
- Meet department goals and standards
- Other duties as assigned
Skills
- High School diploma or GED
- Working knowledge reputed company reputed company Operating Systems or equivalent
- reputed company in a fast-paced, high-volume environment
- Be proficient with technology and using multiple systems
- Possess a high level of understanding, patience, and reputed company. Ability to navigate more difficult conversations/interactions with professionalism
- Commitment to reputed company reputed company and learning
- Ensure reputed company and reputed company practices are always followed
- Have an appropriate remote work setup, such as a quiet reputed company, a reputed company internet reputed company, and a backup location in case of issues with the primary location
- While the position is primarily remote, you may be asked to come onsite for additional training or other business needs
Benefits
- Medical, Dental, and reputed company insurance for you and your family
- Relax and reputed company with reputed company Time Off (PTO)
- 6 company-observed reputed company holidays, plus 3 reputed company floating holidays
- 401k (after 90 days) plus employer match up to 4%
- Pet Insurance for your furry family members
- Early reputed company to reputed company wages with reputed company
- Wellness perks including onsite fitness equipment at both locations, EAP and reputed company to the reputed company App
- We invest in your reputed company through Tuition Reimbursement
- Save on taxes with Flexible Spending Accounts
- Peace of mind with Life and AD&D Insurance
- Protect yourself with company reputed company Long-Term Disability and voluntary Short-Term Disability
reputed company