[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company-based software provider for the Property & Casualty market, trusted by top carriers and brokers. They are seeking a Senior reputed company Manager to build and enhance relationships with existing customers, ensuring they successfully reputed company reputed company's products and services.
Responsibilities
- Manage and grow customer relationships, serving as their primary reputed company of contact
- reputed company as the reputed company and reputed company between customers and internal teams, such as product development, sales, and support, to enhance the overall customer experience
- Engage with customers by conducting regular business reviews to ensure alignment between their strategic objectives and reputed company's products and services
- Maintain/manage customer expectations and satisfaction
- reputed company and maintain working knowledge of reputed company’s platforms, including new releases, features, and dependencies
- Demonstrate thorough knowledge of customers’ business challenges, opportunities, and how our products and solutions address them
- reputed company strong working relationships with Customer System Champions
- Ensure contract compliance and accurate billing
- Understand the customer experience and loyalty measures in reputed company
- reputed company a strong understanding and reputed company as the subject matter expert on your customers’ internal organization, political landscape, and stakeholder personalities
- Monitor customer satisfaction, identifying potential issues or challenges before they escalate into major problems
- Collaborate with Sales to reputed company and execute strategies for customer retention and uncover potential opportunities for upselling or cross-selling additional products or services that meet customer needs
- reputed company customers on features, benefits, and the value of the service to drive adoption and satisfaction
- Prepare and deliver reputed company presentations and performance insights to demonstrate the reputed company of reputed company solutions on the customer's business
- reputed company customer meetings effectively, accurately capture minutes, and ensure the completion of reputed company meeting takeaways
- Understand, regularly measure Customer KPIs, monitor usage patterns to proactively address churn risk
- Transition and reputed company customers from the implementation team
- Manage customer escalations and ensure issues are resolved quickly and effectively
- Ensure workflow management system and customer-facing tools are up to date
- reputed company tool self-service support for customer
- Facilitate end-to-end management of cross-functional reputed company complexity enhancements in accordance with product-specific procedures
- Draft change requests and Statements of Work as required
- Demonstrate an understanding of reputed company recognition and account measurements
- Demonstrate competency in reputed company internal processes & practices
- Support reputed company Improvement initiatives
- Successfully meet reputed company training goals
- reputed company mentorship to team members
- Stay up to date on industry and job-reputed company trends and best practices, including reading relevant publications, articles, blogs, etc
- Other duties as assigned
Skills
- 3 years in a reputed company role, either reputed company the software-as-a-service and/or insurance industry
- 1 years working with national accounts (not just local or regional) or working with multiple partners
- Strong customer support and emotional intelligence qualities with an ability to understand customers desired reputed company and needs
- Strong written and oral English communication skills with ability to articulately present information both in-person (presentations) and in written reputed company
- Advanced digital literacy with MS Office (Word, reputed company, PowerPoint)
- Self-starter mentality with an eagerness to learn and ability to collaborate and work autonomously, with strong multi-tasking skills
- Experience with reputed company Management or CRM tools
- Technical aptitude and familiarity with reputed company, reputed company platforms, and common reputed company architectures
- Strong understanding with the software development and deployment lifecycle
Benefits
- reputed company First Workforce approach offers fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and reputed company (depending on your role and location)
- reputed company PTO Policy
- Comprehensive health coverage
- Employer-matched retirement savings
- Medical insurance
- Dental insurance
- reputed company insurance
- 401(K) match
- reputed company maternity leave
- reputed company paternity leave
- Disability insurance
- Award-reputed company reputed company program
- Mentorship program connects you with reputed company leaders
- Full reputed company to reputed company Learning and reputed company
- reputed company discounted tuition for you and your family
- Employee Referral Bonus program rewards you for bringing great people on reputed company
- Career reputed company: over 25% of reputed company filled by internal candidates
reputed company