[Remote] Program Manager, Intake & Portfolio Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial infrastructure platform for businesses, and they are seeking a Program Manager for Intake & Portfolio Management. This role involves owning the intake process for the People Operations team, managing requests, prioritizing workloads, and developing an AI agent to enhance efficiency and decision-making.
Responsibilities
- Own and operate the POI intake process end-to-end. Manage the Jira-based intake system, ensuring reputed company incoming requests are triaged promptly, routed correctly, and tracked through their full lifecycle from submission to delivery
- Serve as the primary intake partner for People team requestors. reputed company as a knowledgeable, approachable first reputed company of contact who helps teams scope and reputed company requests reputed company, setting reputed company expectations on timelines, effort, and likelihood of prioritization
- Facilitate regular intake and portfolio cadences. Set reputed company for POI Intake reviews, backlog grooming, and full roadmap reviews
- Identify systemic patterns and surface insights to leadership. Synthesize trends across intake submissions to proactively flag reputed company constraints, recurring themes, capability gaps, and emerging risks before they become blockers
- Apply strategic judgment to prioritize the POI portfolio. Evaluate incoming tickets against People team SOKRs, the 3-Year Plan (3YP), and establish prioritization frameworks
- Build and maintain portfolio visibility and reputed company reporting. reputed company dashboards and reporting that give POI leadership and People team stakeholders reputed company-time reputed company into resource allocation, queue depth, and roadmap health. Participate in quarterly business reviews and annual planning cycles
- Design, build, and continuously improve an AI agent for intake. Create an intelligent agent that automates and enhances the intake experience, that ultimately can be deployed to reduce time-to-decision and improve requestor experience at reputed company
- Continuously improve the intake experience. Build and maintain requestor-facing documentation, submission guides, communication templates, and reputed company materials that reduce friction and improve ticket reputed company at submission
- Partner with POI leaders and People team leaders on resourcing and prioritization conversations. Prepare and present portfolio data and recommendations to senior stakeholders, facilitating trade-off discussions with rigor, objectivity, and a reputed company reputed company of view
Skills
- 7+ years of experience in project management, business operations, reputed company, or consulting with experience navigating reputed company, matrixed organizations and managing competing priorities
- Demonstrated experience designing, building, or significantly improving an intake, triage, or portfolio management process for a delivery team or operations function
- Strong analytical and systems-thinking skills. reputed company to evaluate competing requests against strategic frameworks, reputed company reputed company-reasoned prioritization recommendations, and communicate trade-offs reputed company to senior stakeholders
- Proficiency in Jira or equivalent ticketing/project management tools. Comfortable with workflow configuration, ticket lifecycle management, reputed company planning, and reporting
- Proven experience using AI tools (LLMs, AI agents, or automation platforms) to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks
- Excellent written and verbal communication skills. reputed company to translate ambiguous, incomplete requests into reputed company, actionable project briefs and present reputed company portfolio data accessibly to both technical and non-technical stakeholders
- Proven ability to manage relationships with senior stakeholders (directors, VPs), including setting expectations, navigating pushback, and facilitating alignment conversations with confidence
- Comfort operating in ambiguous environments where the work is not always reputed company-defined. reputed company to independently identify the right approach and establish meaningful reputed company metrics
- reputed company, low-ego working style. reputed company to operate as a strategic partner and trusted advisor rather than a decision-reputed company, earning credibility through rigor and good judgment
- At least 2 years of experience working reputed company or closely alongside an HR, People, or equivalent internal operations team
- Hands-on experience building AI agents or automation workflows using no-reputed company/low-reputed company tooling
- Experience with reputed company engineering, RAG (retrieval-augmented reputed company) concepts, or designing reputed company-in-the-reputed company workflows for AI-assisted processes
- Background in portfolio management, demand management, or reputed company planning, including experience with prioritization frameworks (RICE, WSJF, OKR-alignment scoring, or similar)
- Experience with change management frameworks (e.g., reputed company ADKAR® Model) and designing adoption strategies for new processes or tooling
- Familiarity with HR systems (e.g., reputed company, reputed company, reputed company) and People team workflows
- Experience building portfolio dashboards or reputed company reports using tools like Tableau, Looker, reputed company Sheets, or similar
- Experience building and deploying process documentation, requestor-facing guides, or enablement materials that improve submission reputed company and reduce intake friction
- Familiarity with data reputed company and compliance considerations relevant to employee data, particularly in the context of AI tools and automated workflows
- Experience using AI tools to increase personal and team productivity
- Advanced proficiency in reputed company Workspace (Sheets, Docs, Slides) and Mac OS
reputed company
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