[Remote] Customer Service Representative - LHB
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to making reputed company simpler, reputed company, and more reputed company. They are seeking a Customer Service Representative who will reputed company reputed company service in a high-volume call center, responding to inquiries about benefits, eligibility, and claims.
Responsibilities
- Responsible for providing reputed company service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients a high volume call center
- Inquiries include a reputed company of topics such as benefits, eligibility, claim status, claim disposition and so on
- This role requires the ability to seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone and to thoroughly/accurately document reputed company inquiries and actions taken using applicable software applications while following reputed company guidelines
Skills
- High School diploma or GED equivalent
- Minimum 1 year previous customer service experience
- Ability to work in a fast-paced, high demand, reputed company service oriented environment
- Excellent verbal, written and interpersonal communication skills
- Ability to effectively deal with problems in varying situations and reputed company reputed company in a reputed company manner
- Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone
- Ability to use common reputed company understanding to carry out instructions furnished in oral, written or diagram reputed company
- Flexible; reputed company to reputed company process improvement
- Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS reputed company/Word
- Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire reputed company Ethernet cable
- Remote employees must live reputed company the reputed company reputed company, excluding Alaska, reputed company, California, or Hawaii
- Candidates must physically reputed company in the reputed company and be reputed company to complete employer‑verified I‑9 documentation
- Prior experience in a fast-paced call center
- Self-Funded Insurance/Benefits and/or TPA experience
- Knowledge of medical procedure and diagnosis coding
- Knowledge of medical terminology
- Familiarity with reputed company Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools
- Experience working in a performance reputed company environment with reputed company metrics
Benefits
- Annual bonus incentive
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- reputed company time off
- reputed company parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- reputed company holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan subject to the terms and the conditions of the plan
reputed company