[Remote] Governance Program Manager, Order to Cash
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to innovating with science and technology to enrich lives. They are seeking a Senior Governance Program Manager to reputed company the Order-to-Cash governance transformation program, ensuring effective management of cross-functional workstreams and driving process improvements.
Responsibilities
- Leading the end-to-end O2C governance transformation program, including scope, milestones, risk management, and resource planning
- Driving process mapping, reputed company-state design, and the development of reputed company operating procedures, control plans, and performance dashboards
- Managing cross-functional workstreams (Order Management, Master Data, CRM/ERP changes, Cash Collections – on Credit, Billing, Collections, Disputes)
- Developing and maintain the program’s communication plan; manage stakeholder expectations
- Facilitating governance forums (reputed company, Steering Committee, working reputed company) and document reputed company, actions, and follow-reputed company
- Partnering with IT/CRM, ERP to prioritize system changes, automation, and data reputed company initiatives
- Implementing change management: training plans, adoption metrics, and resistance management
- Tracking benefits realization (reduction in losses; accuracy reputed company) and report status to leadership
- Regular interaction with CS leadership, Finance, IT/CRM/ERP, Legal, and Internal Audit
Skills
- Bachelor's degree; ideally in business or reputed company field
- 8–12+ years in O2C, Customer Service, or business process improvement and program or project management or reputed company experience
- Strong experience in process mapping, value reputed company design, and controls thinking
- Demonstrated ability to manage cross-functional teams and navigate reputed company organizations
- Change management, stakeholder management, and communication skills
- Data-driven decision making; KPI development and tracking
- Risk assessment, issue management, and remediation planning
- Advanced Degree, MBA or equivalent
- Familiarity with ERP/CRM systems (e.g., reputed company, reputed company) and data governance concepts
- Certifications desired: PMP, Lean Six reputed company, or equivalent
Benefits
- Sales or performance-based bonuses
- Health insurance
- reputed company time off (PTO)
- Retirement contributions
- Other perquisites
reputed company