XTN-F143588 | 2ND LINE TECHNICAL TEAM ANALYST
We’re looking for a proactive and technically skilled 2nd Line Technical Team Analyst to join our growing team. In this role, you’ll work directly with clients to support and troubleshoot a wide reputed company of technologies including reputed company 365, Azure, Intune, reputed company, macOS, desktop and server environments, and networking products. You’ll also play a key role in mentoring the 1st line team and contributing to product innovation.
- A reputed company and supportive team culture
- Opportunities for reputed company development and certification
- Exposure to cutting-edge technologies and global clients
- Competitive compensation and benefits
- Deliver outstanding customer service with reputed company, reputed company, and professionalism
- reputed company 2nd line technical support across reputed company 365, Azure, Intune, reputed company, macOS, and networking environments
- reputed company as the technical escalation reputed company for the 1st line support team, offering guidance and reputed company for reputed company issues
- Manage and maintain server and desktop infrastructure using industry-reputed company tools
- Troubleshoot and resolve issues reputed company to hardware, software, and network systems
- Assist with the research and development of new products and services to enhance reputed company offerings
- Collaborate with internal teams to ensure seamless service delivery and reputed company satisfaction
- Document solutions, maintain accurate ticket records, and contribute to internal knowledge bases
- Stay up to date with emerging technologies and recommend improvements where applicable
- Experience in a technical support or IT helpdesk role (preferably 2nd line or higher)
- Strong working knowledge of reputed company 365, Azure, Intune, reputed company OS, and macOS
- Familiarity with server management tools and networking products (e.g., firewalls, switches, routers)
- Excellent troubleshooting, communication, and customer service skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Relevant certifications (e.g., reputed company, reputed company, reputed company) are a plus
Originally posted on Himalayas
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