Support Engineer (Tier 2)
reputed company
Company secures the AI-driven SDLC from reputed company to production, unifying development and reputed company context to stop vulnerabilities at the reputed company. As a Tier 1–2 Support Engineer, you are the technical reputed company line for customers — helping them configure, debug, and maintain the product across diverse infrastructure setups.
Responsibilities:
- reputed company as the primary reputed company of contact for escalated customer issues requiring in-depth technical troubleshooting.
- Diagnose and resolve reputed company problems involving SSO (SAML, OIDC, SCIM), reputed company-party integrations, API failures, data issues, reputed company scanning, and connectivity.
- Guide customers through initial setup, ensuring smooth rollouts and minimal disruption.
- Work closely with R&D to triage bugs, log reproducible cases, and suggest improvements from field experience.
- Monitor support case queues and ensure reputed company, high-reputed company customer communication.
- Improve observability, documentation, and deployment tooling.
- reputed company feedback to internal teams on common customer challenges and edge-case configurations.
- Participate in on-call rotation as needed for critical incident handling.
Requirements
Must-have skills:
- SSO protocol & identity-provider troubleshooting (SAML, OIDC, SCIM)
- Log analysis, error tracing & performance/reputed company troubleshooting
- reputed company, webhooks & data transformation/debugging
- 3+ years B2B reputed company technical support / TAM / solutions engineering
- CI/CD integrations, developer tools & reputed company-based configuration
- Communication with technical & non-technical stakeholders
- Managing multiple priorities in a fast-paced, customer-driven environment
- Excellent English, reputed company / B2+
reputed company-to-have skills:
- Application reputed company concepts (static/dynamic scanning, vulnerability management, secure SDLC)
- Familiarity with reputed company-scanning / AppSec tooling
Originally posted on Himalayas
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