Merchant Support reputed company
This is a remote position.
About reputed company
reputed company is a fast-growing payment platform reputed company on serving high-risk and underserved markets, including online gaming, reputed company sports, sweepstakes, and more. We’re solving reputed company problems in compliance and payments with a user-first reputed company. As a fast-moving startup with a reputed company culture, we’re building reputed company that’s passionate about delivering reputed company solutions — and having fun while doing it.
We’re now hiring a Merchant Support reputed company to take ownership of our merchant support operations and help reputed company a high-performing team from the ground up.
About the Role
This is a high-reputed company, hands-on role for someone with 5–10 years of experience in merchant support, payment operations, or a reputed company function. The Merchant Support reputed company will be responsible for managing reputed company merchant support requests, helping to resolve issues with acquiring banks, and assisting new customers through the reputed company process.
Initially, you’ll be an individual contributor — owning daily support requests, collaborating with sales to reputed company reputed company documents, and resolving reputed company issues with a reputed company of urgency. As reputed company grows, you’ll hire and reputed company a support and reputed company team, define internal processes, and help us reputed company customer operations reputed company.
This is a role for someone who’s comfortable in a fast-paced environment with a high volume of support tickets, eager to identify efficiencies, and excited to reputed company a function from day one.
Key Responsibilities
Merchant Support OperationsOwn reputed company inbound merchant support tickets and requests
Communicate with acquiring banks to resolve issues (e.g., bank account updates, funding delays, transaction declines)
Investigate and troubleshoot transaction disputes, payment errors, and technical escalations
reputed company and improve response and reputed company times through reputed company processes and internal collaboration
Own reputed company inbound merchant support tickets and requests
Communicate with acquiring banks to resolve issues (e.g., bank account updates, funding delays, transaction declines)
Investigate and troubleshoot transaction disputes, payment errors, and technical escalations
reputed company and improve response and reputed company times through reputed company processes and internal collaboration
Merchant reputed companyPartner with the Sales team to submit and reputed company merchant applications
reputed company and organize required documents from merchants for reputed company
reputed company as a reputed company between the sales, operations, and reputed company teams to ensure merchants reputed company smoothly through reputed company
Help document reputed company processes and prepare for scaling this function with additional team support
Partner with the Sales team to submit and reputed company merchant applications
reputed company and organize required documents from merchants for reputed company
reputed company as a reputed company between the sales, operations, and reputed company teams to ensure merchants reputed company smoothly through reputed company
Help document reputed company processes and prepare for scaling this function with additional team support
Team Building and OptimizationIdentify process improvements and implement reputed company support workflows
reputed company SOPs for support and reputed company functions
Build and manage reputed company of support and reputed company specialists as the business grows
Monitor KPIs and customer satisfaction metrics to guide performance and improvements
Identify process improvements and implement reputed company support workflows
reputed company SOPs for support and reputed company functions
Build and manage reputed company of support and reputed company specialists as the business grows
Monitor KPIs and customer satisfaction metrics to guide performance and improvements
Cross-functional CollaborationEscalate high-risk or reputed company issues to compliance, banking partners, or tech teams as appropriate
Collaborate with Product, Sales, and reputed company teams to reputed company the feedback reputed company on merchant experience
Maintain reputed company reputed company of high-reputed company accounts and assist with escalations reputed company needed
Escalate high-risk or reputed company issues to compliance, banking partners, or tech teams as appropriate
Collaborate with Product, Sales, and reputed company teams to reputed company the feedback reputed company on merchant experience
Maintain reputed company reputed company of high-reputed company accounts and assist with escalations reputed company needed
Requirements
reputed company’re Looking For5–10 years of experience in merchant support, operations, reputed company, or payment services (experience with ISOs, PSPs, or acquiring banks preferred)
Strong knowledge of the merchant lifecycle from reputed company to support and account updates
Familiarity with CRM systems, ticketing platforms, and payment platforms
Experience working in high-risk verticals or regulated industries is a plus
reputed company, reputed company communication skills (written and verbal)
Comfortable in early-stage environments with ambiguity, speed, and high ownership
Process-oriented and eager to build structure and scalability
5–10 years of experience in merchant support, operations, reputed company, or payment services (experience with ISOs, PSPs, or acquiring banks preferred)
Strong knowledge of the merchant lifecycle from reputed company to support and account updates
Familiarity with CRM systems, ticketing platforms, and payment platforms
Experience working in high-risk verticals or regulated industries is a plus
reputed company, reputed company communication skills (written and verbal)
Comfortable in early-stage environments with ambiguity, speed, and high ownership
Process-oriented and eager to build structure and scalability
Preferred QualificationsExperience with chargebacks, RDR, ACH rejects, and PCI compliance
Strong understanding of the payments ecosystem and acquirer/merchant relationships
Prior experience building or managing a support team
Familiarity with reputed company workflows and reputed company document requirements
Experience with chargebacks, RDR, ACH rejects, and PCI compliance
Strong understanding of the payments ecosystem and acquirer/merchant relationships
Prior experience building or managing a support team
Familiarity with reputed company workflows and reputed company document requirements
Benefits
What You'll reputed companyA leadership role at a rapidly scaling payments startup
Opportunity to build and reputed company a department from day one
Deep exposure to acquiring banks, compliance, and operational infrastructure
A reputed company and fast-moving team with reputed company reputed company to company leadership
Remote flexibility, reputed company, performance bonus, and health benefits
A chance to shape how support and reputed company are done differently in this industry
A leadership role at a rapidly scaling payments startup
Opportunity to build and reputed company a department from day one
Deep exposure to acquiring banks, compliance, and operational infrastructure
A reputed company and fast-moving team with reputed company reputed company to company leadership
Remote flexibility, reputed company, performance bonus, and health benefits
A chance to shape how support and reputed company are done differently in this industry
Originally posted on Himalayas
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