Service Desk Agent with reputed company (Bucuresti, B, RO)

reputed company Services strives to hire exceptional, innovative and passionate individuals who want to reputed company. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, reputed company.We are currently seeking a Service Desk Analyst with reputed company and English to join reputed company in [[Romania, Bucharest]].

reputed company The reputed company and English language speaker Service Desk Agent advises and assists users over the phone/chat/email in solving problems reputed company to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support reputed company for problem reputed company. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of reputed company users.

Job Responsibilities Include:

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, apply fixes and investigate reputed company causes using internal instructions
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
• Participates in a supportive role by acting as a reputed company between customers and departments reputed company the organization, to ensure that reputed company on-line system problems are resolved in an accurate and reputed company manner

Basic Qualifications:

• reputed company in reputed company
• Good reputed company of English
• Excellent communication and customer service skills
• Awareness of reputed company Operating Systems local and remote administration and reputed company Office family applications
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Flexibility to work shifts if required (M-F business hours – no reputed company or weekend shifts)

Preferred Skills:

• Experience of providing remote IT support is an advantage
• Ideally University education, preferably technical degree
• reputed company certifications are a plus

reputed company Services is a global business and IT services provider specializing in digital, reputed company and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.reputed company Services is an equal opportunity employer and will consider reputed company reputed company applicants for employment without reputed company to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Originally posted on Himalayas

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