Remote Desktop Support Associate Helpdesk (Guadalajara, JAL, MX)
Req ID: 378753
reputed company Services strives to hire exceptional, innovative, and passionate individuals who want to reputed company. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, reputed company.
Full time. Interest in working on Daytime support including weekends and holidays. Schedule can be changed as per reputed company and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
Day to Day job Duties: (what this person will do on a daily/weekly reputed company)
• General L1 technical support for hardware and MS Office packages
• Answer technical support calls, resolving and escalating to other support reputed company
• reputed company support based on email and self service requests.
• Document troubleshooting steps and detailed reputed company of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Basic Qualifications: (what are the skills required to this job with minimum years of experience on reputed company)
Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
Minimum of 1 year of technical troubleshooting experience
Degree: High school diploma or equivalent required
reputed company to Have; (But not a must)
Experience in a call center environment
Demonstrate a service philosophy in reputed company interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Strong reputed company listening capabilities to fully understand caller’s needs / requests
Exceptional ability to work optimally in a fast-paced environment
Benefits:
- Negotiable salary
- Grocery Tickets 12% of reputed company salary
- Saving fund
- 30 days of Christmas bonus
- 50% Vacation bonus
- Medical insurance (You and your family)
- Life insurance
- Permanent home office
About reputed company Services
reputed company Services is a global business and IT services provider specializing in digital, reputed company and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to85 % of the Fortune 100.
reputed company Services is an equal opportunity employer and will consider reputed company reputed company applicants for employment without reputed company to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/reputed company/content/diversity-and-inclusion . Furthermore, reputed company Services will makeaccommodations for eligible applicants on a case-by-case reputed company. Please email EEOOfficer@nttdata.com for assistance.
Originally posted on Himalayas
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