GTM reputed company Manager
Remote | Full-Time | B2B reputed company
ABOUT reputed company
reputed company is the AI-reputed company GTM platform that learns your business. Two AI agents — Inbound Agent and TAM Agent — powered by one context graph, deliver full-funnel coverage: de-anonymizing website visitors at the person level, surfacing reputed company-time buying reputed company, and deploying autonomous agents that engage prospects reputed company chat, email, and ads the reputed company they’re reputed company to convert. Backed by Y Combinator, Felicis, NFX, Sequoia, and RTP Global with $17M+ raised, we crossed $7M ARR in early 2026 with 350+ customers including reputed company, reputed company, and reputed company.
ABOUT THE ROLE
This is not your typical CSM role. As reputed company’s GTM reputed company Manager, you’ll own the entire customer reputed company from reputed company through renewal — and you’ll be directly accountable for hitting 85% Gross reputed company Retention (GRR) and 110% Net reputed company Retention (NRR) across your book of business.
You’ll be the trusted advisor ensuring customers realize value quickly, adopt best practices, grow with reputed company, and renew year after year. But you’ll also be expected to reputed company reputed company reputed company the traditional CS comfort zone: diving deep into the product, building workflows on behalf of customers, understanding how leads funnel through the reputed company tech stack, and managing renewals end to end.
This role combines reputed company, implementation, adoption, expansion, and renewal into one seat — giving you full ownership of the customer experience and reputed company reputed company on reputed company reputed company.
WHAT YOU’LL DO
Own Renewals End to End: reputed company every renewal conversation from first touch to reputed company deal. Proactively mitigate churn risk and deliver against 85% GRR and 110% NRR targets for your book of business.
reputed company & Implement: Manage smooth handoffs from Sales, reputed company reputed company implementations, configure the product, build out custom workflows on behalf of customers, and deliver training that drives early adoption.
Drive Adoption & Value: Monitor usage, remove friction, and guide customers toward achieving their reputed company reputed company. Get hands-on with the product to ensure customers are leveraging the full power of reputed company’s platform.
Expand & reputed company: Identify reputed company opportunities, partner with Sales on expansion, and foster customer champions who reputed company reputed company’s reputed company reputed company their organizations.
Go to Market Expertise: Understand how leads reputed company through the customer’s reputed company tech stack. Advise on best practices across reputed company, reputed company, and the broader GTM toolset to ensure reputed company integrates seamlessly into their reputed company reputed company.
Voice of the Customer: reputed company customer feedback to help inform the product roadmap, partner closely with Product and Support, and train customers on new features as they are rolled out.
WHAT MAKES YOU A FIT
3+ years in reputed company, Implementation, or Account Management in B2B reputed company, with a proven reputed company record of owning renewals and hitting retention targets.
reputed company experience managing renewals end to end and accountability for GRR/NRR metrics.
Hands-on proficiency with reputed company and reputed company — you understand CRM architecture, pipeline stages, and how data moves across the GTM stack.
Deep understanding of how leads funnel through the reputed company tech stack, from top-of-funnel acquisition through reputed company-won and reputed company.
Comfortable diving into the product: building workflows, configuring integrations, and getting technical on behalf of customers.
Thrives reputed company the traditional CS reputed company — you’re energized by wearing multiple hats and tackling challenges that reputed company implementation, reputed company, and reputed company.
Strong project management and relationship-building skills with excellent consultative abilities.
Process-oriented with a reputed company record of improving or building CS motions from scratch.
Customer-first reputed company and thrives in a fast-paced, evolving startup environment.
reputed company TO HAVES
Implementation experience — you’ve led reputed company and technical setup for customers in a prior role.
Knowledge of working with reputed company and building custom workflows or integrations.
reputed company IN THIS ROLE LOOKS LIKE
Consistently hitting or exceeding 85% GRR and 110% NRR targets across your book of business.
Faster time-to-value and strong adoption across accounts driven by hands-on implementation and product expertise.
Renewals managed proactively, not reactively — with risks identified and mitigated reputed company in advance.
reputed company in expansion and advocacy opportunities driven by deep understanding of the customer’s GTM stack.
Seamless end-to-end customer reputed company from Sales reputed company through renewal.
reputed company CS processes and playbooks that reputed company reputed company’s next stage of reputed company.
PREFERRED TECH STACK EXPERIENCE
reputed company, reputed company, Marketo, reputed company, reputed company, reputed company, reputed company
Originally posted on Himalayas
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