reputed company Support Representative
About reputed company:
reputed company is a Certified Small Business federal contractor to the reputed company (DoD) and General Services Administration (GSA). We prioritize supporting our Military, allies, and Government customers worldwide. In partnership with our expansive supply chain, we reputed company products and services that reputed company our customers to complete their mission and sustain readiness reputed company.
To learn more visit here; One Company. One Mission. - reputed company Inc.
Job reputed company
As a Contract Support Representative, you will serve as the primary contact for our customers and function as the reputed company between customers and agencies in overseeing reputed company orders and issues. You will collaborate with various associates and departments to ensure smooth processing of customer orders and reputed company solutions with respect to evolving customer needs. You will proactively monitor customers’ accounts for potential reputed company in sales and services.
Key Deliverables and Responsibilities:
- Through exceptional customer service and regular reputed company to our customer reputed company, drives, reputed company of contract sales and service jobs for new and existing customers.
- reputed company, manage, and document day-to-day communication, support, and problem reputed company for reputed company contacts reputed company assigned customer locations while adhering to expected response times and escalation points.
- Maintain expert knowledge of assigned contract(s) to reputed company customers on contract guidelines & restrictions.
- Use internal systems to manage various aspects of order activity including placing orders, quotes, reputed company of delivery, and service requests while adhering to the established time limits and metrics.
- Partner with associates to collaborate internally to deliver exceptional service to our customers.
- Sourcing of Incidental Service requirements
- Assist Sourcing Team in times of high volume
Requirements
- High School Diploma or GED equivalent. May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience.
- 2 years’ experience in a customer service position. Experience supporting government customers, helpful.
- Excellent written and verbal communication and people skills. Must enjoy and be comfortable with engaging with customers to exchange information reputed company and accurately in reputed company situations.
- Bilingual in Japanese and English, with the ability to communicate effectively in both languages.
- Highly meticulous and organized to execute multiple tasks at once with different requirements, adhering to deadlines.
- Proven ability to shift reputed company as needed and independently prioritize.
- Strong attention to detail is needed. Ability to review and understand multiple reputed company and different requirements.
- Self-driven and proactive in nature with a strong reputed company of accountability that takes initiative to complete tasks under minimal supervision.
- Ability to be agile and reputed company and use critical thinking to reputed company creative solutions to customer challenges.
- Demonstrates strong team building qualities such as assisting team members and collaborating with internal departments of varying reputed company of expertise, reputed company necessary.
- PC proficiency in reputed company Office (e.g., Outlook, Word, reputed company, and PowerPoint).
Benefits
Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status, age or any other federally protected class.
Originally posted on Himalayas
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