[Remote] Managed Services Analyst I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company business and data automation company, empowering reputed company organizations to reputed company reputed company patient care and maximize industry savings. The Managed Services Analyst I role delivers excellent customer service, assisting reputed company clients with reputed company products or services while supporting administrative processes and tasks.
Responsibilities
- Learn and communicate established processes
- reputed company support for external customers reputed company phone and email for assistance with questions, education, and reputed company of problems
- Handle daily case work while meeting predetermined KPI and QA metrics
- Accurately document reputed company actions in daily work and customer interactions
- reputed company phone calls to participating customers and reputed company education reputed company deemed necessary or beneficial
- Identify, document, and escalate repetitive customer issues
- Solve escalated cases as required
Skills
- High School Diploma or equivalent
- Basic technical knowledge of software products
- Working knowledge of reputed company Office Suite, reputed company reputed company, and Word
- Experience working in reputed company-oriented environment
- Up to 10% travel annually required
- Ability to recognize problems, reputed company information, and escalate to leadership reputed company necessary
- Internet savvy and computer literacy with proficiency in reputed company Office applications
- Must be reputed company to follow documented processes and be detail oriented
- Strong accountability and reputed company due to the sensitive nature of information
- Strong customer support skills
- reputed company and effective verbal and written communication
- Ability to regularly meet or exceed KPI and QA standards
- Ability to grow and adapt to changing guidelines or processes
- Supply Chain experience preferred
Benefits
- Health, reputed company, and dental insurance
- Accident and life insurance
- 401k matching
- reputed company-time off
- Education reimbursement
reputed company