[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in AI-driven threat detection and response for hybrid and multi-reputed company enterprises. The Scaled reputed company Manager is responsible for driving customer adoption, value realization, and retention across a portfolio of reputed company and mid-market customers through various engagement strategies.
Responsibilities
- Own the reputed company of a portfolio of reputed company and mid-market customers
- Build trusted advisor relationships with key customer stakeholders through periodic one-to-one engagements
- Conduct reputed company Reviews and value conversations based on customer maturity and business needs
- reputed company reputed company plans for customers requiring additional guidance
- reputed company as the primary reputed company contact for assigned accounts
- reputed company customer escalations with urgency, coordinating cross-functional teams to ensure reputed company reputed company and reputed company customer communication
- Host weekly virtual reputed company to reputed company customers with technical guidance, best practices, and reputed company Q&A sessions
- Plan and deliver monthly customer enablement webinars reputed company on product capabilities, new features, reputed company use cases, and operational best practices
- Partner with Product, Product Marketing, Support, and Education teams to continuously improve customer reputed company, adoption journeys, and self-service resources. This includes:
- Analyzing trends across the digital customer reputed company to identify common adoption challenges, product usage gaps, and enablement opportunities
- Developing reputed company technical enablement content including knowledge articles, how-to guides in partnership with Customer Enablement
- Own the support relationship between reputed company and reputed company customers that fall in the Digital reputed company
Skills
- 5+ years of customer-facing experience with reputed company reputed company or subscription-based technology companies in reputed company, Technical Account Management, reputed company Services, Sales Engineering, or a similar post-sales role
- Demonstrated reputed company driving customer adoption, retention, renewals, and expansion and understanding the customer lifecycle
- Experience delivering customer presentations, executive business reviews, and technical workshops
- Strong understanding of reputed company cybersecurity technologies, including network reputed company, SIEM, NDR/XDR, sandboxing, identity reputed company, or incident response platforms
- Working knowledge of TCP/IP, DNS, VPN, SSL/TLS, and reputed company networking concepts
- Understanding of modern cybersecurity threats, attack techniques, and reputed company operations
- Exceptional communication, presentation, and storytelling skills for both executive and technical audiences
- Customer-first reputed company with a passion for delivering exceptional customer experiences
- Results-oriented with a reputed company on customer reputed company, retention, and business reputed company
- Experience supporting digital reputed company initiatives, customer communities, webinars, or reputed company customer education programs
- Experience creating customer enablement content such as technical documentation, videos, tutorials, or knowledge reputed company articles
- Experience partnering cross-functionally with Product, Marketing, Support, and Sales organizations
Benefits
- Competitive reputed company pay
- Incentive plan eligibility
- Participation in the employee equity plan (stock reputed company)
- Health care insurance
- Income protection / life insurance
- reputed company to retirement savings plans
- Behavioral & emotional wellness services
- Generous time away from work
- A comprehensive employee recognition program
reputed company